Tesco internet taking money my broadband service is with bt!!

mollypoppy

:mad: I had a dial up service with tesco internet over two years ago which was cancelled. They have now decided to start taking money from a credit card which wasn't even in date until feb of this year. I have made numerous calls to them over 10 now and the matter is still not sorted.

They keep telling me a refund will be made!! still hasn't!! They have already taken 2 payments one for 50p and one for £12.69. They keep telling me that they will get someone to phone me...guesss what they dont.

I have contacted my credit card who are sending me a dispute form but they cant do anything about it.

Does anyone know who to contact high up in the bt internet, thanks in advance.

mrJ_5

mollypoppy wrote: »

Does anyone know who to contact high up in the bt internet, thanks in advance.

What does BT Internet have anything to do with it? Surely you mean Tesco Internet . . .

mollypoppy

mrJ wrote: »

What does BT Internet have anything to do with it? Surely you mean Tesco Internet . . .

Yeah Sorry Tesco Internet contacts

JohalaReewi

If you did not authorise Tesco to charge your credit card, then the transactions are unauthorised (and possibly fraudulent) and you should raise a dispute with the CC company. They should refund the amounts pending the outcome of the dispaute. If Tesco keep taking payments, report your card as stolen. The CC company shoudl then block the old card and give you a new one with a new number.

Unfortunately, Tesco can be a nightmare to deal with when they owe you money.

macman

You can't do a chargeback on an amount less than £100, but you could report the transactions as unauthorised, as JohalReewi suggests.

mollypoppy

Spoke to tesco again, a Manager this time ...has assured me money will show on my cc statement within 48 hrs. Thats what they told me last week and nothing happened. Their customer service has alot to be desired ignorant as hell.. at the end of the day they r taking money without permission i'm entitled to be peeved. I suppose thats tesco usual so called customer services.. treat customers like dirt.. infact u dont even have to be a customer!!!

Has anyone any higher up contacts?

Snakeeyes21

macman wrote: »

You can't do a chargeback on an amount less than £100, but you could report the transactions as unauthorised, as JohalReewi suggests.

and who told you that? i done one 2 weeks ago from barclaycard for just under £20.

Donnie

mollypoppy wrote: »

Spoke to tesco again, a Manager this time ...has assured me money will show on my cc statement within 48 hrs. Thats what they told me last week and nothing happened. Their customer service has alot to be desired ignorant as hell.. at the end of the day they r taking money without permission i'm entitled to be peeved. I suppose thats tesco usual so called customer services.. treat customers like dirt.. infact u dont even have to be a customer!!!

Has anyone any higher up contacts?

Have they offered any compensation? Most of the big supermarkets are happy to show goodwill.

mollypoppy

no of course not its tescos were talking about.

spike7451

Tesco Internet is supplied by Virgin Media.

mollypoppy

spike7451 wrote: »

Tesco Internet is supplied by Virgin Media.

Now didn't know that... any contacts for them or is it tesco running their own customer services or virgin