o2 will not accept that we have no signal

chippy2u

What do I have to do to get o2 to accept the fact that the signal in my area has gone from 4/5 bars a few weeks ago to 0/1 bar (mostly 0) at the present. I know of a least 10 other people (and goodness knows how many others) who have complained to o2 about this but o2 just give us the standard answer that they have no record of any signal loss in this area and that they will pass it over to the engineers. Surely it can't be too complicated for an engineer to stand in this area and see if he can get a signal!!
If anyone has a phone number (other than the useless Customer Services one) that we might get a sensible answer from could they please post it.

naijapower

I am in the same boat as you and i can also confirm that their customer service is absolutely useless

chippy2u

Are you in the same area as me? Devon.

nsabournemouth

I am having the same problem with getting o2 to sort things out and i have your problem plus a little more

http://forums.moneysavingexpert.com/showthread.html?t=2018315

DarkConvict

People have cancelled for this reason, because they are no longer providing the service in the area where they used it most, more importantly there was signal but now their isn't.

If it was a new contract and you didn't tell them there was no signal them it wouldn't wash, the fact it has now been lost should be the key different, get it touch with local trading standards and keep on at 02. Make a note of the day you lost signal.

nsabournemouth

DarkConvict wrote: »

People have cancelled for this reason, because they are no longer providing the service in the area where they used it most, more importantly there was signal but now their isn't.

If it was a new contract and you didn't tell them there was no signal them it wouldn't wash, the fact it has now been lost should be the key different, get it touch with local trading standards and keep on at 02. Make a note of the day you lost signal.

Hi DarkConvict,

Do you work for o2?

DarkConvict

Nope, but i have been on these forum for about 2 month and seen one guys actually cancel with 3, and a second one in progress.

nsabournemouth

DarkConvict wrote: »

Nope, but i have been on these forum for about 2 month and seen one guys actually cancel with 3, and a second one in progress.

Hope i can get the same result too. Do you have a link to their thread?

DarkConvict

Imagine if you entered a car washing contract, they will was your car every week if you live within 1 mile (they come to your house to do it), you live just within that boundary, but then they change it to only 3/4 mile limit. You no longer covered through no fault or doing off your own, but the contract states you still have to pay.

If you had actually moved house, changed jobs and the new places no longer offered the signal/service for your phone then that is your doing, but they can't tie you to a contract and then take away your services.

DarkConvict

nsabournemouth wrote: »

Hope i can get the same result too. Do you have a link to their thread?

Will have a look.

http://forums.moneysavingexpert.com/showthread.html?t=1835877&highlight=signal+cancel

you can cancel a mobile contract if you have no signal at your home address ive done it myself with o2

chippy2u

Just had a phone call from O2 saying that they had not had any complaints about signal in this area (rubbish) but the lady did actually take a couple of our phone numbers and will pass them on to the engineers. I live in hope!!!!!