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'Network Crossover'

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Someone calls you and they get told your number is not in use. Someone calls you and whilst they get the ringing tone they can hear people talking. Someone calls you and they get diverted to another number. You call someone and they can't hear you as someone else is talking to someone else. Some days with no reception. Have had new handset and sim card but still having these problems.

Someone at o2 saying they know what the problem is 'Network Crossover' but no idea how it is fixed and another person at o2 saying they have had the problem too.

One person saying i have had some service so i have no reason to complain and anothe saying that i have been able to use some of my mins so what is the problem

All of these problems and o2 won't end my contract 7 months in.

Where do i stand?

Comments

  • Jon_01
    Jon_01 Posts: 5,915 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Sounds like a network server error somewhere, have they raised it with the network support team ?
  • They have been on to Network Services that say their people can't find anything wrong with the network!!!!
  • Jon_01
    Jon_01 Posts: 5,915 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Well form the sound of it there IS something wrong with the network; I can't see how you'd get the errors you list without.

    Have they tried issuing you with a new sim ? I'd have thought that would be a good start point.
    If that didn't work, I suggest getting them to issue you with a new sim with a new number and then porting your old number to the new sim. That 'should' clear any problems with any errors on the old sim/network profiles etc.
  • Jon_01 wrote: »
    Well form the sound of it there IS something wrong with the network; I can't see how you'd get the errors you list without.

    Have they tried issuing you with a new sim ? I'd have thought that would be a good start point.
    If that didn't work, I suggest getting them to issue you with a new sim with a new number and then porting your old number to the new sim. That 'should' clear any problems with any errors on the old sim/network profiles etc.


    Spoke to them late on Friday and registered a new sim. The lady i spoke with said that if that did not clear the problems by Monday then i am to call up and they would cancel the account. Thing is i have been using a PAYG number on o2 and everything has been fine.

    O2 have said that they can't do anything else and that i will have to put up with it as i am only 8 months in on a 24 month deal there is no way they will cancel it.

    Trading standards net me thinks.
  • Jon_01
    Jon_01 Posts: 5,915 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    By the sound of it, its a server problem. You profiles gone 'iffy' (technical term that !).

    Network support aren't a customer facing dept, but if someone in CS gives them the right info they should be able to sort it out.

    Getting a new sim is going in the direction and may get it fixed.

    Trading standards can apply a bit of pressure, it's up to you if you want it fixed (if you get good signal and service, apart from this issue), or getting out if they won't/can't fix it. . .
  • I've spoken to so many people about this and Network Services ahve been involvd quite a few times that i am passed getting it fixed so await a manager to call me back. Have told them that if i don't hear anything by 12 noon tom i will put the letter Trading Standards helped me put together in the post.

    The thing that has realy made me angry is the fact that i am the one who has had to do all the running around, making all the calls and o2 have done nothing and are more concerned about the amount of time i have been in contract more than anything.
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