mis-scan at asda, £2 gift card given

merrymary

sally06 wrote: »

I've just done a shop at my local asda. One of the items I bought was reduced, but it went through the till at full price. I had to go to CS for a refund. However, I was refused a £2 giftcard when I asked for it! I've never had a problem getting one before, although sometimes you have to remind them about their own OC policy.

When I questioned why I wasn't getting a £2 gift card on this occasion, the SA said the poilcy had changed and they were no longer giving out the gift cards. Apparently, their staff make too many mistakes with scanning reduced items incorrectly. Then, another member of staff told me the policy still exists, but only on SEL errors! I asked to see a copy of their policy, but of course they couldn't produce one! So, I asked to speak to the manager. I waited a while. Then, I was told the manager was busy, but he said on this occasion, I could have the gift card as a good will gesture.

Has anyone got a copy of their policy? as I still don't know who is right. The first SA or the 2nd one! TIA

i was annoyed with my recent overcharge, too many excuses but got it in the end after about 10-15 mins and a mile-long queue behind me forming.

and so i emailed them for the lastest copy of their policy. here it is:

Thank you for contacting ASDA regarding the overcharges you have received from our ********** store.

We always try and make sure no customer pays over the price for any goods in our stores and to this end we have just implemented a new policy change.

Whenever a customer is overcharged they are entitled to both the difference back plus a £2 goodwill gesture for the trouble this has caused. This means that if a customer pays more than they should on 3 items they are refunded the difference back to them plus are provided with a further £6 for this inconvenience. This is per item and NOT transaction.

We are hoping that this measure will enable fewer overcharges to occur and if they do then at least the customer is compensated for this.

Please have the store call ASDA House should they have any queries regarding this new policy change.

I am very sorry for any inconvenience we may have caused you in this matter.

I will be printing this out and keeping it in my bag just in case i face another battle with the CS.