mis-scan at asda, £2 gift card given

glitzy

just paid £11.16 for a pack of 8 asda own flour tortillas (£1.11), i know food prices are going up, but that is some inflation. luckily i checked my receipt & they refunded the difference & gave me a £2 gift card.:j

annie_cardiff

glitzy wrote: »

just paid £11.16 for a pack of 8 asda own flour tortillas (£1.11), i know food prices are going up, but that is some inflation. luckily i checked my receipt & they refunded the difference & gave me a £2 gift card.:j

This is something that ASDA do not advertise or even tell you about if you do happen to get overcharged . You have to ask at customer service desk at the time of returning the item you were overcharged for. The £2 voucher is also given if you have to return a food item that has gone off before its use by date . But you have to ask

alittlebitofmagicmince

Yes Asda have been giving this for a long time - I always ask for it as 'inconvenience money' when you have to queue again for ages to get the overcharge refunded!!!! They give it even if the amount of the overcharge is quite small!

squidykins

I didn't realise that u could get £2 on top of your refund, mind saying that I would like more that £2 as some queue take more than 30 mins in order to get a refund.

property.advert

My Asda are appalling and they have never done this.

me4bargains

property.advert wrote: »

My Asda are appalling and they have never done this.

So is mine in wembley. I try not to do a big shop there too often because I will always be overcharged on at least one item.
I've never been offered a giftcard either

cookie_monster

Asda is really terrible at offering refund and the £2 gift card, wasn't even offered that yesterday when I had to return some rotten meat to them yesterday even though I asked for it.

EdinPinkPrincess

I have been overpriced in 3 differenent Asdas - Dundee, Edinburgh and Dunfermline and not one of them offered or mentioned the £2 gift card. Terrible customer service and not only that you have to wait at least 10-15 minutes to be seen.

bootman

I wonder how many people don't even check the receipt? Lots I'm sure. What a really bad overprice!

mrsv05

i called cs the other day as i was overpriced on 3 items and the cs girl only gave me one £2 card (had to ask for it). this has happened before to me and i know that its for EACH ITEM. she said it wasnt so i called a very nice man, they answered quickly and did not argue. yes you must ask for card and yes it is for each item. worth looking out for girls !!

vishal_2

In my Asda, it depends who is on the desk, some times they give the voucher but most of the time they say that they don't do it anymore, all they do is refund the difference...No consistency, even talking to the manager doesn't help.