SKY have blatantly ripped me off big time!!!

spike7451

Inactive wrote: »

Comparable with Dial-Up in my Daughters case.

Do you work for Sky?

Most of the issues we had when I worked for Sky in their Broadband Tier 2 & Tier 3 were to do with Offnet. (I left the TV side for a better offer in their BBand dept)
It was a royal pain in the !!! to work on because we had to deal with BT Openreach.

Inactive

Juwel wrote: »

I am very sorry to hear you where receiving a poor speed, did you contact Sky's tech support to troubleshoot the reason you where not receiving the headline speed of 8Mb? If so, did they provide an explanation?

Tech support and Sky in the same breath.. :rotfl:

Yes, they just blamed BT, as you would expect, whilst raking in money on the 0844 number.:rolleyes:

spike7451

Inactive wrote: »

Tech support and Sky in the same breath.. :rotfl:

Yes, they just blamed BT, as you would expect, whilst raking in money on the 0844 number.:rolleyes:

One of the problems with Sky's tech support (Tier1) is that they have to follow a PC based fault finding flowchart which is on Chordiant & you're not allowed to deviate from it or it'll affect your monthly bonus. (you also have to keep the call to a certain time)
Working in Tier2 & 3,often the fault tickets that got to us were totally wrong &,in the case of the callcenter in Lipa,a pack of utter lies.Yes,BT are often to blame but in most cases the faults are really simple to diagnose & fix (I picked up a ticket from ther fault queue & called her,all it was was her Wireless switch was set to 'off') but the people they employ rarely have any PC or fault finding skills.
That's one of the reasons I left,the complete incompetance & lack of listning on Sky's part.

roofer

I too was ripped of by sky tv,

I phoned to cancell my sky package 3 years ago as i was moving house and moving into temporary accomadation for 6 months, i then took out another sky contract when i moved into my new property, I have (6 months ago changed banks) i then received a letter from sky telling me that my direcd debit had not gone through, this was when i discovered that sky had been taking £21 pe month for just over three years for a package that i had canceled, i have complained to sky but i get no reply.
I have now passed the problem onto the financial onbudsman,

underlay_guru

Hi,

Now logged a complaint 2 days ago with Sky, explaining we have had no broadband for 5 weeks, and that my wife is fed up of travelling to the nearest McDonalds to do her work. Her career is dependent on an internet connection ....but still nothing: Why did I ever agree to subscribe to this F-ING USELESS COMPANY??!??!?! (Sorry i'm a bit angry)

I have also complained to the Sky contractor for giving me false information and knowingly charging for a service they know they could not provide to me....

(The contractor, by the way is called TELAER, and I spoke to an agent called CARL. They are based in the North of England. If Carl or Telaer are on MSE, please kindly message me to explain why you intentionally mis-sold Sky to me and took an installation fee for services you knew Sky could not supply. I'm guessing it was so that you could get the claws in as soon as possible so I am locked in an unreaonable contract).

But again, nothing but clueless schoolkids in a call centre reading from a script. I asked to speak to the manager: none available.

-There are no email addresses to complain to;
-No-one at Sky is interested in hearing complaints;
-When you eventually get through to someone at Sky, all they are interested in is selling more Sky products to you.

...so after being sold (and being informed by CARL AT TELAER in LEEDS that the full services are GUARANTEED available according to my postcode)a TV, SkyTalk and Sky Broadband Base package at £36.25, i am now left with just TV and SkyTalk at £54.75, with the option of Broadband for an extra £17.50 a month, and Sky or Telaer don't give a flying S**T.

spike7451

underlay_guru wrote: »

Hi,

Now logged a complaint 2 days ago with Sky, explaining we have had no broadband for 5 weeks, and that my wife is fed up of travelling to the nearest McDonalds to do her work. Her career is dependent on an internet connection ....but still nothing: Why did I ever agree to subscribe to this F-ING USELESS COMPANY??!??!?! (Sorry i'm a bit angry)

I have also complained to the Sky contractor for giving me false information and knowingly charging for a service they know they could not provide to me....

(The contractor, by the way is called TELAER, and I spoke to an agent called CARL. They are based in the North of England. If Carl or Telaer are on MSE, please kindly message me to explain why you intentionally mis-sold Sky to me and took an installation fee for services you knew Sky could not supply. I'm guessing it was so that you could get the claws in as soon as possible so I am locked in an unreaonable contract).

But again, nothing but clueless schoolkids in a call centre reading from a script. I asked to speak to the manager: none available.

-There are no email addresses to complain to;
-No-one at Sky is interested in hearing complaints;
-When you eventually get through to someone at Sky, all they are interested in is selling more Sky products to you.

...so after being sold (and being informed by CARL AT TELAER in LEEDS that the full services are GUARANTEED available according to my postcode)a TV, SkyTalk and Sky Broadband Base package at £36.25, i am now left with just TV and SkyTalk at £54.75, with the option of Broadband for an extra £17.50 a month, and Sky or Telaer don't give a flying S**T.

If you phone Sky BBand,raise a fault ticket with Tier 1 & get put thru to Tier 2 (TSG as they are known) they can check exactly what the state of your exchange by logging into the exchange systems.
As far as I'm aware (& Finlay's,Sky's contractors over here dont) have access to the same systems that Tier 2 have & cannot tell you the exchange capacity.Most likely Telear were useing Samknows...
THAT would be your best bet imho.

chipbeck

underlay_guru wrote: »

Hi,

When I subscribed to Sky though, the contractor advised me he had did a postcode check and it was all ok. Now the contractor is claiming they did not, and instead of £36.25 for the full service, I am now stuck with £35 TV, £10 phone and now £17.50 broadband. I cannot unsubscribe the TV because the cooling off period has ended, but I bought the services as 1 complete package, not individually.

Exactly the same with me. Mines worst than dial up at peak times. Been a year so I'm giving virgin a try from the 29th.

RebekahR

spike7451 wrote: »

If you phone Sky BBand,raise a fault ticket with Tier 1 & get put thru to Tier 2 (TSG as they are known)

Tier 2 are CST = Customer Solutions Team not TSG

Inactive

Send an email to; jeremy.darroch@bskyb.com

He will not deal with it personally, but it will get dealt with.

Enclose your original post on here..

Good luck.

spike7451

RebekahR wrote: »

Tier 2 are CST = Customer Solutions Team not TSG

It was TSG when I left Sky after Tier 2 & 3 merged but they were still toying with the name.