Sky havent reconnected my phone line, bill is paid in full. Advice please!!!

spike7451

Sky will argue you should have:
1-Paid the bill early.
2-Got someone to pay it for you.
3-Set up a direct debit
4-Paid by credit card
5-Read their T&C's more carefully.

Either way,Sky wont pay you any compensation & I'd be suprised if they did,having worked for Sky on the Broadband side,I know how they work in this area.

becky81

I under stand that, but the problem still remains that they told me if i pay half the bill id get my phone line back. I did pay and they got that wrong. I then payed the rest of the amount and 3 days later they still havent started to unblocked the phone line. (from the day they DO unblock the line it takes 3 days before its restored)

spike7451

spike7451 wrote: »

Yup,Chordiant,the SMS system used by Sky wont allow a service to be unblocked unless the payment has cleared.
HOWEVER the are certain conditions on which a service can been restored.
As for sending an e-mail to another dept,you dont need to do that,the system allows any customer querey to be escallated to the correct dept.

Chordiant may not have allowed your phone to be unblocked without full payment being made & the Sky CSR did'nt tell you the whole truth.I've known that to happen.

DVardysShadow

KimYeovil wrote: »

... That is a joke, yes? You want compensation for not paying your bills on time?

I think you are either trolling or lacking in comprehension. If sky wanted all of the money paying in one go, up front, this is what they should have asked for. The fact that they did not meant that the OP got mucked about unnecessarily.

woody01

I also asked for money to be put back onto my sky account for the inconvinance and he said bluntly NO.

So you want compensation because YOU didn't pay your bill on time?

I thought this website was to help people, not critisize them, or try to make them look stupid

You did that yourself with the quote above.

becky81

woody01 wrote: »

So you want compensation because YOU didn't pay your bill on time?


You did that yourself with the quote above.

OMG your so rude. I havent mentioned COMPENSATION, you have!!!!!

ANYWAY....
Got a phonecall from sky this morning appologising as there is a fault with my line. Which has nothing to do with my bill. They said it will take (fingers crossed) 3 - 5 days to ammend. In the meantime they are refunding me a months line rental, which is great.

Heinz

becky81 wrote: »

OMG your so rude. I havent mentioned COMPENSATION, you have!!!!!

Most of use would read "I also asked for money to be put back onto my sky account for the inconvinance" as a request for compensation (it was the 3 words "for the inconvenience" which changed the meaning).

becky81

Heinz wrote: »

Most of use would read "I also asked for money to be put back onto my sky account for the inconvinance" as a request for compensation (it was the 3 words "for the inconvenience" which changed the meaning).

Oh ok , but i didnt mean it like that. i meant that as i havent had use of the phone line, and have paid my bill, i shouldnt be paying for a service that im unable to use due to faults.

macman

Many telecoms providers will charge you for reconnection following disconnection for non-payment, then ask for a security deposit, so I think you'd be pushing your luck to expect money back. Compensation for a line fault is obviously a separate matter.

spike7451

becky81 wrote: »

Oh ok , but i didnt mean it like that. i meant that as i havent had use of the phone line, and have paid my bill, i shouldnt be paying for a service that im unable to use due to faults.

More likely the line had to be re-provisioned after it was disconnected.