BT complaints

BT_company_representative

Hi Sara539,

Apologies for the recent problems transferring your services to your new address. I'd be more than happy to help get this sorted but would need some details in order to do so. (account/order number). Please send this information to btcare@bt.com FAO Robbie and I'll personally get this sorted for you. Alternatively this information can be sent in a PM.

All the best,

Robbie

sara539

BT_company_representative wrote: »

Hi Sara539,

Apologies for the recent problems transferring your services to your new address. I'd be more than happy to help get this sorted but would need some details in order to do so. (account/order number). Please send this information to [EMAIL="btcare@bt.com"]btcare@bt.com[/EMAIL] FAO Robbie and I'll personally get this sorted for you. Alternatively this information can be sent in a PM.

All the best,

Robbie

Thanks for your response. I just tried to PM you but had an error message to say that you have exceeded your PMs and need to clear them before I can send you one. I've emailed you.

BT_company_representative

Hi Sara,

Sorry about that I've cleared some space now and I'll check your email.

Thanks,
Jon.

sara539

I have received my mobile bill today which includes 470mins 65secs of calls to BT which has cost me £27.26.

:mad::mad::mad::mad::mad::mad:

Heinz

sara539 wrote: »

I have received my mobile bill today which includes 470mins 65secs of calls to BT which has cost me £27.26.

:mad::mad::mad::mad::mad::mad:

Were you unaware of the 0200 222 0700 and 0200 222 0900 gateway numbers which 'convert' 0800 numbers into inclusive minutes on mobile networks?

utilitybroker

sara539 wrote: »

I have received my mobile bill today which includes 470mins 65secs of calls to BT which has cost me £27.26.

:mad::mad::mad::mad::mad::mad:

If you have inclusive minutes on your mobile
one of the alternative BT Number,s is 020 7356 5000 (Opt 1)

sara539

utilitybroker wrote: »

If you have inclusive minutes on your mobile
one of the alternative BT Number,s is 020 7356 5000 (Opt 1)

unfortunately i wasn't aware of that

choille

I had such a nighmare getting a new line to a new house site - it took in excess of 3 months from our proposed move date, I spent over 100 hours trying to sort out the chaos. We had our house phone,BB & no dial up connection switched off, we managed to get a phone back on, but no dial up.
We couldn't move. We were fobbed off continually.
We had to travel down to the exchange to speak with engineers who did not know what was going on.

I've taken my Year old complaint to otelo who are only offering us £100 compensation. I am seething mad & will speak tomorrow with a lawyer as I really feel we should take BT to court - otelo seem to be not at all independent. If we ran our business as BT do then we would have gone out of business years ago.
They don't care, are rude & totally disorganised - it's scary.

BT_company_representative

Hi Choille, I am sorry to hear of the problems you have recently had with BT and for all the frustration that has been caused. If we can help you at all further with your complaint please send an email to [EMAIL="btcare@bt.com"]btcare@bt.com[/EMAIL] or alternatively you can send me a PM. Thanks Natasha

Ada_Doom

Just had yet another futile waste of time phone call with BT. Yet again i have been told something which is contradictory with what i was told two days ago. This is the worst service ever, am still waiting for a call from the elusive resolution team.

Sigh.......