Orange wake up, it's 2009 & bad guys around

Guys_Dad

I renewed my Orange contract last week (great deal Orange - beat their sim-only deals. Thanks)

Tonight, I get a phone call.

ring ring "Hello"
Is that Mr Joe Bloggs?
Yes
This is Orange. You renewed your contract last week. I am ringing to let you know some fantastic additional advantages. OK to talk
Now I know I should have said "No", but hell, I was bored, so said "Yes"
First of all I need to check your identity. Can you tell me your date of birth?
No
Why?
Because I don't know who you are and I don't give out personal information like that . Ask me another question to check who I am.
Ok, can you give me your address
I will give you the post code AB1 23DC
Ok, Now can you tell me your mobile number?
It's the one you are ringing me on.
But I need you to tell it to me so I can confirm you are the account holder.
Look, you rang me. You want to sell me something. And I am not giving you any identity details you could use to my detriment if you are not from Orange.
But if you don't tell me these, I can't proceed.
Suits me. Have a good evening.
Click


Are Orange in the real world? Don't they know about identity fraud. Goodness knows what other questions he was going to ask me - Credit Card number, Bank A/C, inside leg measurement.............

The joke is that I have an Orange password. When I agreed the contract, or set up any roaming, they only ask me for 2 of the digits of my password and possibly my name. So why can't they use the same system for their cold callers?

The number he called on, by the way, was 08450 706745 and ringing it back later got a nice lady saying "This is Orange. Someone from Orange has tried to contact you. They will ring back"

So, Orange, if that is your number, then please get real in 2009 and recognise the potential of identity fraud and why people should NOT give your sales staff the information asked of me.Don't take my word for it - ring your local police area and ask for the Crime Prevention Officer. He/she will put you right !

If it is not your number, then get on to the police as someone is impersonating your company for an obvious scam.

Jon_01

What number did he call from ? Doesn't sound legit to me.

Guys_Dad

Jon_01 wrote: »

What number did he call from ? Doesn't sound legit to me.

See above.

OneADay

Sounds fake

http://whocallsme.com/Phone-Number.aspx/08450706745/4

Jon_01

Guys_Dad wrote: »

See above.

Dho ! 08450 706745 isn't any Orange number I know. It should come up with a mobile number or a 5 digit short code. . .

Guys_Dad

OneADay wrote: »

Sounds fake

http://whocallsme.com/Phone-Number.aspx/08450706745/4

Thanks for that. That is exactly what happened to me.

My question now is, however, just what is Orange's relationship with this mob? How did they know I have just renewed?

Why does their answerphone say "This is Orange" particularly if Orange are aware of it from the above thread?

Clearly Orange are caught between a clft stick here and neither fork is worthy of a large company like them.

The choice is "This lot are NOT associated with Orange" - in which case why have Orange not got them in court as they are aware of the problem for over 6 months from the post kindly submitted by Oneaday - or -

Orange Are associated with them - in which case they should NOT be collaborating with people who are breaking all sensible security conventions with the questions asked by them.

Is there an Orange rep on this forum who might like to take it up ??????

Mr_Rossi

It's 'Orange Care' insurance related to the upgrade you took. Just put Crank Call in your phone book so you know who it is or answer it then don't speak as it will only cost them.
At the end of the day it's for insurance from an outside company with 'some' details about you, nothing sinister, just annoying and worrying.

Guys_Dad

Mr_Rossi wrote: »

It's 'Orange Care' insurance related to the upgrade you took. Just put Crank Call in your phone book so you know who it is or answer it then don't speak as it will only cost them.
At the end of the day it's for insurance from an outside company with 'some' details about you, nothing sinister, just annoying and worrying.

It is NOT just annoying and worrying - I don't scare easily. If you believe your quote above, you have completely missed the point and need to become more safety conscious.

No one should be asked or should give out that information to a cold caller. Period. Check with Plod.

Orange should NOT be participating in demanding personal information of that nature.

OneADay

Agree with you its unacceptable behaviour if Orange somehow pass information on.
You will have to complain to Orange, Ofcom and Otelo if you feel strongly.

Would be interested in knowing what the name of that company is that is calling around - don't know much about Orange Care myself.

watcherman

My Bank do it, why shouldn't Orange...Hello we'd like to check transactions are legit, can you confirm your date of birth!

OneADay

watcherman wrote: »

My Bank do it, why shouldn't Orange...Hello we'd like to check transactions are legit, can you confirm your date of birth!

You ring the bank to be asked for that information - whereas this is a case of cold calling, saying its Orange but not knowing what number they are calling. Thats always fishy (even it were genuine). If its really Orange, I suspect its automated sales systems ringing x number of mobiles with a sales person talking (if they are free).