Go go pets hamsters & accessories stock updates & discussion.

stebiz

veggieblob wrote: »

I totally agree and have just sent them a "stern" email about effectively taking money when they don't have stock and asking them to release. Perhaps others could do the same and maybe some notice will be taken (ok I won't hold my breath!!)

Yes thanks. I urge everybody to do the same. Post on here when you have done so. That makes 2 so far.

[EMAIL="enquiries@toysrus.co.uk"]enquiries@toysrus.co.uk[/EMAIL]

Stebiz

elliejay_2

I'm in the same boat with the paypal issue, although there is now an order showing in my account, but when I click on it, it says it is for £0.00, with not items in it, but also shows the £27 odd paypal express checkout total.

Odd!

Ncarbutt

OH MY GOD didnt think my payment went through at tru but just checked my emails and had a order confirmation for my num nums really hope i get it fingers crossed x

galvanizersbaby

dove123 wrote: »

item number 180437201796 i think they have all 4 of them check other items glad to help

I don't need any hammies myself but may help others on here thanx!;)

dove123

arthursleep wrote: »

At that price they aren't making much on them after fees etc so pretty fair price i guess

thats what i thought ~ not a bad price at all

stebiz

elliejay wrote: »

I'm in the same boat with the paypal issue, although there is now an order showing in my account, but when I click on it, it says it is for £0.00, with not items in it, but also shows the £27 odd paypal express checkout total.

Odd!

So that makes 3 lots of money Paypal have reserved. Any more??

mumOf2wonderfulkids

stebiz wrote: »

Yes but they 'reserve' the funds. That means that your bank account or paypal account will freeze these funds. Trust me......it has happened to loads. I for one am going to kick of badly about this. Fortunately I can afford for the money to wait 30 days.......but it is the principal!!!

Stebiz

ah yeah i see what your saying *sorry havent woken up properly yet!*
theres no way on paypal you can cancel it either, thing is if thy dont hav a transaction number they wouldnt b abl to find it, but they should hav an email address that they paypal money receipt will go, surely a member of staff could go through and check ones that do have orders against and cancel the others?

Laneyboo

ella_ella_ella wrote: »

I tried to get Mr squiggles but it kept saying 'card declined' so I kept trying and now my bank account is about £70 down and no orders showing so it looks like they have charged me for 4 x Mr Squiggles and 4 x £4.95 delivery charges in 4 x seperate orders :mad:

My bank account wont show what they are until tomorrow but Im pretty sure I only used my debit card for some bread and a few bits totalling about £7 yesterday so the rest must be TRU - blinking expensive hamster :eek:

What should I do?

Hun if you need the money back before the 30 days i'd say call your bank, they can make an immediate refund if you tell them these orders haven't been processed. Helps if you have the order total too so they can see your not just chancing your hand .. good luck

How ridiculous that TRU actually do that though.. i've never experienced this with any other companies and i shop online a lot :mad:

skinnyribs1949

totaly off subject here but has anyone seen on the news this morning that the courts have ruled in favour of the banks in the whole charge situation glad i claimed my charges a few years back !!

stebiz

Ncarbutt wrote: »

OH MY GOD didnt think my payment went through at tru but just checked my emails and had a order confirmation for my num nums really hope i get it fingers crossed x

from toysrus or paypal??