Bt broadband ending soon what option do i have ?

milla

black_paw wrote: »

well was brave and phoned them ! just said it would go up to £14.99 a month ! phone back aweek before the expire date 22nd november to see....talk talk realy funny rang me ..out of the blue to offer me there deal £6.49 +line rentral ..free local calls ect...oooooo very tempted now ..(did they know was going )

This morning I rang BT and asked what was the best they could offer me ...and she came up with £12.37 per month and it was all arranged to start today (as, purely by chance, my 18 month contract £14.97 p.m. ended today )

I then read above post and was not happy so rang them . Initially the reaction was 'well the new contract has started' but I pointed out that I had asked what was the best offer at the moment and read this post out and asked why had I not been offered this .

Lovely girl who was answering my call went off and came back to say that they could reduce my BB to £7.33 .

So thank you for your post and thank you BT for dealing with my query and coming to a satisfactory conclusion .

black_paw

I would love to thank BT Representative Jon ,ever so much for helping me out /dealing and arranging everything for myself, without me needing to phone BT , thank you very much...very glad i meet you on here x

BT_company_representative

Hi black paw, thank you for your feedback. I have forwarded this to Jon's manager.

Regards Rodney

Jemma-T

Bt broadband ending soon what option do i have ?

What sort of lines are drawn here by the forum owners? BT shouldn't be parashuting into potential sales threads IMO.

The OP essentially gave business to BT after their intervention. I don't see that as 'help' in the traditional sense. The OP could easily of moved suppliers.

I've never been comfortable with reps here because they don't see the line between selling and helping. I'm not blaming the individual reps.

BT_company_representative

Hi there, thank you for your feedback. I would just like to point out that our purpose on this forum is not to try and sell. We pick up customers who have mentioned BT and offer help and advice. In this case, Blackpaw was considering their broadband options and we simply gave what BT could offer them at this time. Blackpaw than chose to take up this offer rather than move service providers. I am sorry if this was how you interpreted our intervention but can assure you this was not our intentions.

Jemma-T

BT_company_representative wrote: »

Hi there, thank you for your feedback. I would just like to point out that our purpose on this forum is not to try and sell. We pick up customers who have mentioned BT and offer help and advice. In this case, Blackpaw was considering their broadband options and we simply gave what BT could offer them at this time. Blackpaw than chose to take up this offer rather than move service providers. I am sorry if this was how you interpreted our intervention but can assure you this was not our intentions.

That is entirely sales.

My front door has a sign on it that says NO SALES. I had a guy at it the other night (7pm) from Hydro Electric and I tore a strip off him and asked why he thought he should still chap my door. He said he was "Trying to save me money". Someone's paying him to stand there = sales.

This isn't a BT Sales Forum or AFAIK a place where BT can sell their services. That would be a corruption of a consumer board.

Ivrytwr3

Hi BT,

Well i for one appreciate companies coming here and sorting problems and sorting deals for us.

Many thanks BT! (I only wish all companies would offer this in-depth approach)

Anyway, for BT.........................

I have been with freeserve. wanadoo and now orange for many, many years, but for almost a year now i have been having problems with gaming on an evening and am so looking to change providers.

I am on the BB max package, unlimited downloads, and wish to keep a max package. £19.99 per month.

LN4 postcode area.

Could you tell me what the bst deal is you could do for me?

BT_company_representative

Hello lvrytwr3,

Can you email your BT details and contact information to btcare@bt.com in order to discuss your query.

Regards
Anne Louise

black_paw

As O/P i wanted help and advice on different deals and about some other problems i had.... i had some good reply's and some private messages sent to me as well .
as stated by ... (BT below ) its totally correct and no way did they try to sell to me....all i had was good 100% advice and help....thank you BT

Originally Posted by BT company representative
Hi there, thank you for your feedback. I would just like to point out that our purpose on this forum is not to try and sell. We pick up customers who have mentioned BT and offer help and advice. In this case, Blackpaw was considering their broadband options and we simply gave what BT could offer them at this time. Blackpaw than chose to take up this offer rather than move service providers. I am sorry if this was how you interpreted our intervention but can assure you this was not our intentions.

aah

its still sales - why other would she be on here - to recommend other companies? this is a consumer board - go away