Virus- antivirus pro 2010

JUNIOR

Hi Techies

Can anyone help sort my laptop out please . Antivirus pro 2010 somehow got on my lappy and shut it down :eek: managed to scan with malwarebytes which found 50 odd infections , i removed them and now i cant access safe mode ( it keeps rebooting when selected ) i cant move my cursor to select anything .
Windows xp boots up normally , but i cant use my mouse pad to run a restore .

Help please !

J

BillScarab

I had to deal with this on a neighbour's laptop recently. I used combofix to shift it.

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

JUNIOR

I will download and try combofix , thanks . Would anybody know how to re-activate my laptop mouse pad as i cant point the curser at anything !

aliEnRIK

Did you UPDATE and run malwarebytes on a FULL scan?
If not then id recommend you do that before running combofix

JUNIOR

Hi RIK :A

I ran full scan after update , 50 odd infections , so i removed them ,it rebooted . but now i cant use my mouse pad (pointing device ) to access or run any programs .

When i try to boot into safe mode it just reboots

aliEnRIK

Best bet is go buy a cheapie USB mouse from asda or wherever then

Though if THATs happened I suspect that your computer may be well and truly knackered

JUNIOR

Cheers RIK , will try that later .

just been doing at bit of googling theres somthing about fn + f7 that might enable the pointing device so i will try that aswell

Thanks for your input !;)

At least if its knackered its a good excuse to get a nice new one :rotfl:
can anybody lend me £500

GunJack

I've had one with this infection too in the last couple of weeks.....MBAM didn't fully shift it , but Combofix did

Well, that may not be strictly true.....the fact that AvPro was on there let allsorts of other stuff in as well. Between MBAM and Combofix, they cleared it all out

NickMidgley

At least if its knackered its a good excuse to get a nice new one :rotfl:
can anybody lend me £500

Alternatively, just reinstall windows and don't spend anything....

JUNIOR

If i can get the pointing device to work , i think i might re-install

Nice clean machine :j

BillScarab

When I fixed my neighbour's that had this on Malwarebytes wouldn't shift it. In fact it, or some other virus, stopped Malwarebytes and all the other AV stuff running. Once I'd run Combofix a scan with Malwarebytes found and fixed a few other problems.