T-Mobiles Hidden Jems for customers

t_mob_insider

T-Mobile have some hidden special price plans offered to customers when they select the Leaving T-Mobile section on the automated service or Cancelling option.

These plans offer
# Unlimited Calls & Texts messages for as little as £35pm (12month contract)
# PS3 / PSP / Wii Fit computer consols instead of mobile phones
# Unlimited calls & texts + free hanset (24mth contract)
# If a customer also threatens to leave they will offer upto £15 off your bills without any tie in to contract, i deal if your waiting for a new phone to come out or biding your time for some other reason

Thought this would be good info on the run up to x-mas

sporedude

Dont give people false hope, It depends on the customers CLC what they get as a loyalty bonus.

t_mob_insider

high value customers get PS3 if they want it - all customers get the other consoles available

sporedude

T0 - T2 normally get the best of the best, Also they can be the worst to deal with.

greyster

t0-t2 meaning high value customers.

LeeSouthEast

I've always wondered: What does a mobile company consider 'high value customers'?

Snakeeyes21

LeeSouthEast wrote: »

I've always wondered: What does a mobile company consider 'high value customers'?

the mugs that spend £60pm on a plan that they could get from another network for half that

reehsetin

LeeSouthEast wrote: »

I've always wondered: What does a mobile company consider 'high value customers'?

£40+ and you'd have a good start (except business customers)

LeeSouthEast

£48+ never got me anywhere with 3, hence my question really. Interesting.

terra_ferma

Phoned T moby a few days ago, offered £16.50, Nokia 5800, 100min and 100 txt + unlimited web.
Ended up requesting PAC, no call backs to beg me to stay either.

Monthly spend about £19-20 (although I have another phone on the same bill, £35ish per month).

t_mob_insider2

Just because you requested a PAC code doesnt mean T-Mobile will contact you and beg you to stay.

It is an automated system that determines the value of a customer - just because your are on a price plan @ £60 doesnt mean your a high value / but youcan get really good deals because a new customer starting on T-Mobile gets offered great deal if they are paying that price ( its called a DIRECT MATCH POLICY

Many factors seem to be taken into account 1- if you exceed your bill each month, 2- how much of your allowance you use 3- who you call (network) 4- who calls you (network) 5- if you have an benefits on your account eg. free weekend calling, free off-poeak calling, half price line rental ect. having features like these where you have already potentially majorly benefited the past 12-18mths does tend to reduce your customer value (spend) for your next upgrade

You may find that when you are next due to upgrade if you are willing to sacarfice a free benfit you had previously that the agent can offer you more when its upgrade time.