Bensons For Beds can i cancel??

beautyqueen88

I ordered a bed from bensons for beds mid - august, was told the bed i wanted wasn't in stock at the time and would be delivered on the 5th of october was a bit of a pain as we are sleeping on a mattress on the floor but i really wanted it so i decided to wait for that one, had yesterday off work to wait for it and get a message on my phone in the afternoon saying unfortunatly the bed wasnt in stock and will probly be another 3 - 4weeks and she said around 2nd of november but she cant give an exact date! As if they didnt know until the day of delivery?

now i dont care if the isn't a bed in stock when i ordered, 7 weeks is enough time to have one made in bloody china if thats what they do and ship here so what are they playing at? how do these companys stay open?

The bed was £560 which i paid in cash and i want my money back so i can get one from somewhere else, i know i will most likely have to wait again but i dont want a bed from somewhere with such diabolical customer service, but i've noticed it says on the T&C's of my receipt

I cannot cancel the order execpt from in accordance with statutary rights
(i dont no what these are can someone point me in the right direction pls)

and then it says you do not have rights to teriminate the agreement for any delay or default or events beyond their resonable control

Now waiting another month maybe more on top of the original 7 weeks is unreasonable to me so where do i stand and what are my rights, just want to know what im talking about before i go back and ask for my money back.

Thanks

trumpton

I would have a look at the Consumer Direct site and the Consumer Action Group site:

http://www.consumerdirect.gov.uk/after_you_buy/buying_at_home/returning-cancelling/#named5

http://www.consumeractiongroup.co.uk/forum/


I think Trading Standards may consider that such a long wait is unreasonable and you are within your rights to cancel. I am assuming that the bed is not specially made to order, but a standard one from the shop. I would ring the Consumer Direct number and your local TS office should ring you back with advice within a couple of days. I would be surprised if you couldn't cancel under the circumstances.

Freddie_Snowbits

Fred's Nominated Muppet Post of the week.

1 Pay Cash!

2 Sleeps on Floor

3 Goes to Trading Standards for absolution.

MUPPET

1 Never pay before delivery is confirmed! The only on the Plastic!

2 Why wait 8 weeks if you are living in the stable, are you jesus by chance?

3 It does not take 2 minutes of common sense to realise that they have failed to fulfill their part of the contract.

beautyqueen88

No i am not jesus im 20 and sleeping on the floor on a matress is not THAT big a deal i've slept in much worse places!
ok lesson learned, pay with card next time! thanks

Tim_Deegan

Ask to speak to the manager and tell them that you will report them to Trading Standards and the local press if they don't cancel your order and give you a full refund.

Bensons are well known for refusing to cancel orders. I spoke to someone who's wife had placed an order at the same time as he was placing an order with an on line company. Bensons actually refused to cancel the order on the same day that is was placed, even though they were quite within their rights to do so. So the on line company agreed to cancel theirs instead.

Stephb1986_2

Bensons are a total sham, I don't know how they are still running, their customer service is diabolical! They do nothing but lie and take the mick!

Steph xx

Tim_Deegan

Stephb1986 wrote: »

Bensons are a total sham, I don't know how they are still running, their customer service is diabolical! They do nothing but lie and take the mick!

Steph xx

What on earth did they do to upset you so much?

Stephb1986_2

Where do you want me to start? My mum bought a superking bed from them 4 years ago, then it developed a fault where there was a hump in the middle of the bed so we went in to look for a new bed, we ordered a new bed for me a double one, and the lady also said that my mum was still in warranty and will sort out a replacement mattress for £220.

The comes the day for delivery my bed 5th of november last year I dismatled my bed and put it on a bombfire ready for my new bed coming, we're in all day as we work from home, come 6pm the bed is still not here so we ring up eventually one of the drivers rang up and said they have a job in southport one in manchester and then me in wigan so we waited in then 30 minutes later they ring and say it's not going to be tonight because we've ran out of taco time. So they said it would be first thing in the morning the next day comes not a word, came to 6pm again nothing so we rang and someone answered and said they had finished for the night. The next day at 10am my bed turns up they walk muck all up the stairs and just dumps the bed in the middle of the bedroom floor they were supposed to build it!

Then eventually my mums new mattress turns up not a problem this was the beginning of december last year, fast forward to about 6-8 weeks ago another huge hump has developed in this mattress! So we ring bensons spoke to Nargis she said send some photo's of the bed through this email address so we send photo's and left it heard nothing so after 3 weeks we contacted them again spoke to someone else they told us to send photo's so we did, eventually they came back to us and said that Sealy couldn't see a problem with the mattress so they won't replace it, so she suggessted sending more photo's so we sent more photo's then she came back and said Sealy said they can see whats wrong with it but they are not going to do anything send us more photo's so yet again we've sent more photo's and threatend that if these photo's are not suitable that we will be going to trading standards and watchdog about this, eventually they have now agreed to replace the mattress, but it's not only the mattress that is the problem it's the base that is causing it as there are two hard wood pieces in the middle of the base that are rather uncomfortable to sleep on so as if anyone is going to sleep on that bit of the bed!

Still waiting for the mattress will update when it's here

Steph xx

Tim_Deegan

Stephb1986 wrote: »

Where do you want me to start? My mum bought a superking bed from them 4 years ago, then it developed a fault where there was a hump in the middle of the bed so we went in to look for a new bed, we ordered a new bed for me a double one, and the lady also said that my mum was still in warranty and will sort out a replacement mattress for £220.

The comes the day for delivery my bed 5th of november last year I dismatled my bed and put it on a bombfire ready for my new bed coming, we're in all day as we work from home, come 6pm the bed is still not here so we ring up eventually one of the drivers rang up and said they have a job in southport one in manchester and then me in wigan so we waited in then 30 minutes later they ring and say it's not going to be tonight because we've ran out of taco time. So they said it would be first thing in the morning the next day comes not a word, came to 6pm again nothing so we rang and someone answered and said they had finished for the night. The next day at 10am my bed turns up they walk muck all up the stairs and just dumps the bed in the middle of the bedroom floor they were supposed to build it!

Then eventually my mums new mattress turns up not a problem this was the beginning of december last year, fast forward to about 6-8 weeks ago another huge hump has developed in this mattress! So we ring bensons spoke to Nargis she said send some photo's of the bed through this email address so we send photo's and left it heard nothing so after 3 weeks we contacted them again spoke to someone else they told us to send photo's so we did, eventually they came back to us and said that Sealy couldn't see a problem with the mattress so they won't replace it, so she suggessted sending more photo's so we sent more photo's then she came back and said Sealy said they can see whats wrong with it but they are not going to do anything send us more photo's so yet again we've sent more photo's and threatend that if these photo's are not suitable that we will be going to trading standards and watchdog about this, eventually they have now agreed to replace the mattress, but it's not only the mattress that is the problem it's the base that is causing it as there are two hard wood pieces in the middle of the base that are rather uncomfortable to sleep on so as if anyone is going to sleep on that bit of the bed!

Still waiting for the mattress will update when it's here

Steph xx

Bensons after sales service iw well know to be terrible. However it appears that your biggest problem was the make of your Mother's bed. Next time it develops a fault (and it will), then insist on a brand that is nothing to do with the same group of companies.

woohoo_postingid

I used to work for these cowboys a long time ago as a store manager. Let me tell you, they are (or at least were) as bad to the staff as they are to the customer.

Once, no deliveries were going out in my area and no-one thought to let us know so we had customers phoning demanding to know where their bed was (fair enough) and after numerous calls, I was told it would be in the afternoon, then I was told the van had broken down and then finally the truth came out which was that H&S had gone into the central warehouse and closed it until numerous issues were sorted out. Therefore I had phoned my customers 3 times with different info each time and I was the one that was branded a liar by my customers.

An absolute shocker of a company. I have no idea how they are still in business.

Good luck getting a refund, you'll probably get given a customer service phone number or an area manager phone number - good luck getting through to either.

Tim_Deegan

woohoo_postingid wrote: »

I used to work for these cowboys a long time ago as a store manager. Let me tell you, they are (or at least were) as bad to the staff as they are to the customer.

Once, no deliveries were going out in my area and no-one thought to let us know so we had customers phoning demanding to know where their bed was (fair enough) and after numerous calls, I was told it would be in the afternoon, then I was told the van had broken down and then finally the truth came out which was that H&S had gone into the central warehouse and closed it until numerous issues were sorted out. Therefore I had phoned my customers 3 times with different info each time and I was the one that was branded a liar by my customers.

An absolute shocker of a company. I have no idea how they are still in business.

Good luck getting a refund, you'll probably get given a customer service phone number or an area manager phone number - good luck getting through to either.

Can you tell us more about their illegal policy to not allow customers to cancel?