Annoyed at Tesco - Can I complain by email?

MUMMYTO2BOYS

I think you can e-mail concerning Direct purchases but for any other you have to phone or write to them.

Might be worth typing a letter and sleeping on it before you post it, sometimes these things can be more hassle than they're worth.

MUMMYTO2BOYS

juliescot wrote: »

If only someone would invent some sort of thing that would allow you to type in a query and get an answer. They could call it a "search engine" - maybe I could be onto something here

http://www.tesco.com/contact.htm

I stand corrected.....crossed posts

andrealm

kiddy_guy wrote: »

The OP is correct - you could go in at 3.50pm to do the weekly shop, but equally you could go in for 2 items - therefore the logical thing for Tesco's to do is to manage it at the point of transaction - the tills - rather than point of entry. Otherwise the security guard will need to interview every person going in to see whether they are doing a small or large shop.

This is what I was getting at - the kids aren't the issue, they're why I had the trolley on this visit, but equally I could have needed it to pick up two large boxes of washing power or two crates of beer. Tesco had no way of knowing this - they just didn't ask - and turning people away at the door seems completely the wrong way to go about it.

As for the comments about just leaving the kids in car: no reason to consider doing it on this visit as it's never been a problem before, but as I said, it wasn't the kids that were the issue, it was being able to use a trolley.

andrealm

juliescot wrote: »

If only someone would invent some sort of thing that would allow you to type in a query and get an answer. They could call it a "search engine" - maybe I could be onto something here

http://www.tesco.com/contact.htm

If you click "Contact Us" on any page on tesco.com you get this page, which does not include email contacts:
http://www.tesco.com/help/jump.asp?choiceB=4

Thank you

juliescot

andrealm wrote: »

If you click "Contact Us" on any page on tesco.com you get this page, which does not include email contacts:
http://www.tesco.com/help/jump.asp?choiceB=4

Thank you

How right you are - which is why I posted a link to a page that lists a number of email addresses.

A simple search found it

DCFC79

andrealm wrote: »

If you click "Contact Us" on any page on tesco.com you get this page, which does not include email contacts:
http://www.tesco.com/help/jump.asp?choiceB=4

Thank you

but all you had to do is use what is known as google,

andrealm

huston_kw wrote: »

I would of left the little ones outside with oh (as you said we - I'm assuming you meant another adult - he could take them back to car) and I would of used a basket for the four items, or as someone else said gone in alone in the first place left oh in car with kids. Did yous just leave?

P.S. I'm just about to change from ASDA to Tescos, as ASDA can't seem to get my deliveries right, EVER.

I'd heard that Asda deliveries aren't very reliable, I think Sainsburys may be better? I've often used Tesco online and I must say they've been pretty good, no complaints there.

Yes we did just leave as we were annoyed and it wasn't worth the hassle of one of us going back to the car and trying to pacify the kids, who would have (understandably) been annoyed at having to go back and sit in the car when they had originally been told they could go in.

iamana1ias

Kids should be banned from supermarkets anyway. I nipped into my local Tesco earlier for a couple of bits and walked out because of the number of feral kids (with parents) in there. One ran head first into my basket and another got tripped up when they flew down one of the aisles. The store has cages to put trolleys in while you go to the loo. I think a bank of cages for the kids at the entrance would be a much better idea (and yes I am being serious).

MUMMYTO2BOYS

I think home deliveries vary form area to area. But our experience is.......

Tesco - mostly on time with most products available and the cheapest for what we buy, sometimes the delivery men are a bit grumpy - Oh and ClubCard points!

Asda - often late, many items unavailable and unsuitable substitutes

Sainsburys - good produce, almost always get what you ordered, 1 hour slots as opposed to 2 hr elsewhere, very polite delivery men who seem happy in their jobs, bit pricey!

MUMMYTO2BOYS

iamana1ias wrote: »

Kids should be banned from supermarkets anyway. I nipped into my local Tesco earlier for a couple of bits and walked out because of the number of feral kids (with parents) in there. One ran head first into my basket and another got tripped up when they flew down one of the aisles. The store has cages to put trolleys in while you go to the loo. I think a bank of cages for the kids at the entrance would be a much better idea (and yes I am being serious).

With your reasoning humans should be banned from all public areas.