MYSTERY SHOPPING THREAD XI ** New people make sure you read the first 2 Posts **

Alan1968_2

shepster81 wrote: »

Quick question , just got a 12 shop circuit with BARE and I read that I had to phone each one and tell them I was coming to look at the cars now this seems a bit daft to me , Has anybody else phoned up before ?

Maybe I should just do and have done !

It is useful to phone up and make an appointment to see a salesman because if you just turn up you can be left waiting for ages and also in my experience the visits take longer.

vicz123

Lil_Me wrote: »

Anyone else been invited to meet with Gyp and the burger people? Sounds like an interesting morning out!

ooooh, let us know how it goes!!!

cte1111

shepster81 wrote: »

Quick question , just got a 12 shop circuit with BARE and I read that I had to phone each one and tell them I was coming to look at the cars now this seems a bit daft to me , Has anybody else phoned up before ?

Maybe I should just do and have done !

I don't usually ring them. I did for the 'other' car client, as the feedback from the phonecall was part of the questionnaire, so needed to ring them as part of the mystery shop.

look_after_the_pennies

Cor, it's really quiet alert wise today

red_fox

MikeLB wrote: »

Oh I see ABA-i staff are developing an attitude problem about rescheduling jobs. They are sending out very threatening emails if you dare to cancel then reselect a job, basically stating you will be struck off their books for daring to do it regardless of reason.

Can I suggest to anyone who gets an email like this to immediately request a call from a Senior Manager as I have had a blistering email exchange about this all afternoon which has culminated in removal of clients and a very poor attitude from from ABA-i. My partner also suffered the same thing this afternoon.

Abai have always been my favorite and I do a lot of jobs for them but someone has had an attitude problem over the last few days!

I have always included the date that they say the job must be done by to do the job but looks like you can't anymore.

red_fox

kitchpoo wrote: »

thought I would share with you some of the reporting issues I have had over the years (more recently though!)

Gap petrol assignment - This was not my first petrol one for them - I had read the notes initially when I started and had asked via enquiry if it was OK to purchase diesel - and had confirmation. Yet I got the query back on a job much later stating I was not allowed to buy diesel!!

Gap again - Pizza assignmensts, followed the brief and bought the required items and commented on items, another guest came with us and ordered (which has never been a problem before and is expected - as they ask if you take children and it is permitted in the briefing notes) - You guessed - Queried the purchase of additional items.

Retail Eyes - I had 2 reports returned for clarification because of a lack of comment, despite the selection only requiring comments if negative.

Retail Eyes - Meal out - purchased a dessert (singular - and shown on receipt as one dessert - a waffle IIRC), Commented on the ice cream saying it was icy. Query advising that I should only comment on one dessert?

TERN - Glasses enquiry - Poor feedback score on a job following an assistant who went "mm, hmm" (with an upturned inflection in her voice) when I asked if they suited. I described this as "making positive noises" in the comments - which TERN reckons I should have put "she said positive things"??

RE - Visiting a cafe and it was closed - I had the third degree on it asking why was it shut, was I at the right place, was it the right day, was I late.... without maybe asking the client - Luckily always take pictures of events like this!

I always look forward to the next reason for something not being right!

I always buy Diesel

weeg

Whoops! As I was heading for lunch today , aka MS 3 of 7 on my schedule, I got caught in traffic, and was starting to worry i wouldn't get there in time for my burger slot. But it was ok. At least it was until I got to the food court and realised I'd gone to the wrong shopping centre, and there was no way in hell I had time to get to the right one! Guess I'll be joining the 'sacked by gap' club!

matthewluck

Hi Hope someone can help

Doing an RE casino tonight, there is no restaurant but I have to get a drink at the bar.

How do I get a receipt or is one needed?

squeaky1055

matthewluck wrote: »

Hi Hope someone can help

Doing an RE casino tonight, there is no restaurant but I have to get a drink at the bar.

How do I get a receipt or is one needed?

Try paying by card. They have to give you a receipt by law.

vicz123

MikeLB wrote: »

We'll need to agree to disagree - I manage to juggle 20 - 30 MS jobs a week with a full time job as well with no problems and have done for 5 years. If ABA-i are wanting jobs done on a specific 3 day window then they usually put that on the jobs. To start shouting about a deadline which doesnt exist until 2 weeks time is petty and has never proved a problem with them in the past.

wow u must be superman lol! i have done 13 this week since mon as well as working full time and i am exhausted!! none at the weekend thank god, nice rest for me! :beer: