RM Managing director's office number?

Spark

I think Royal Mail is messing me about. I have several packages that have accumulated in their depot over 4 weeks, it's 3 saturdays that I have asked for a saturday delivery and they don't deliver. Last monday I called the depot who have told me that my parcels were retained at the depot because they were too busy. I have another saturday delivery today and, though it's still early in the day, I have the feeling that they won't be delivered again today as, when I called on monday, I was given the choice of a redelivery the day after or to go and pick them up at the depot(out of question as the depot is very awkward to go to by public transport). When I asked for a saturday delivery again, she wasn't very pleased.
I had saturdays deliveries for the last 3 years without problems, all of a sudden they decided not to deliver to my address on saturdays anymore?:mad:
In the meantime, the sellers are waiting to see that their packages have arrived but I can't tell them that until RM decides to deliver the packages.

Can someone tell me the name and phone number of the Royal Mail Managing Director's Office?
I used to have the Parcelforce Managing director's office, but I suppose it's not the same phone number I need, I used to call them when I had problems with parcelforce deliveries, and it used to do the trick.

custardy

Spark wrote: »

I think Royal Mail is messing me about. I have several packages that have accumulated in their depot over 4 weeks, it's 3 saturdays that I have asked for a saturday delivery and they don't deliver. Last monday I called the depot who have told me that my parcels were retained at the depot because they were too busy. I have another saturday delivery today and, though it's still early in the day, I have the feeling that they won't be delivered again today as, when I called on monday, I was given the choice of a redelivery the day after or to go and pick them up at the depot(out of question as the depot is very awkward to go to by public transport). When I asked for a saturday delivery again, she wasn't very pleased.
I had saturdays deliveries for the last 3 years without problems, all of a sudden they decided not to deliver to my address on saturdays anymore?:mad:
In the meantime, the sellers are waiting to see that their packages have arrived but I can't tell them that until RM decides to deliver the packages.

Can someone tell me the name and phone number of the Royal Mail Managing Director's Office?
I used to have the Parcelforce Managing director's office, but I suppose it's not the same phone number I need, I used to call them when I had problems with parcelforce deliveries, and it used to do the trick.

welcome to the future
i'm past my finish time every Saturday.it gets tiring with no changes from RM
If i dont work past my finish time then things dont get delivered.
obviously i dont know your delivery office but i bet its the same scenario

adam.crozier@royalmail.com

frivolous_fay

I read your posts Custardy and I get this overwhelming feeling that RM is stuck on a path of self-destruction.

I wonder what it would take to fix things? I pondered the stamp price increases yesterday and wondered what would happen if the price of 1st class was put up to, say, 50p. Or even £1... would the increased revenue buy enough staff to return a bit of consumer confidence in the service?

custardy

frivolous_fay wrote: »

I read your posts Custardy and I get this overwhelming feeling that RM is stuck on a path of self-destruction.

I wonder what it would take to fix things? I pondered the stamp price increases yesterday and wondered what would happen if the price of 1st class was put up to, say, 50p. Or even £1... would the increased revenue buy enough staff to return a bit of consumer confidence in the service?

a total rethink on both sides
there are masses of savings to be made alongside job losses
yes shock a postie who accepts job losses

however the management structure needs a total rethink and restructure
we have more managers in my office with less posties compared to when i started in RM
RM's total mindset is adversarial. now Im no RM lifer and i'l be out as soon as its feasible but thew whole business needs cohesion.
you have delivery offices all over the country with different start times,finish times,local agreements etc etc
RM like local agreements(you will see this phrase a lot) as it makes it easier to manage/manipulate each office.however its makes far better sense to have national policys
even silly stuff like local collect at post offices.you can only get this in the local delivery offices delivery post offices.
yet these could be put in direct bags(RM term) to the delivery offices within that whole area.
so for my own office we could send local collects all over Edinburgh making it far more accessable for customers.
i could go on but RM are not interested.Their answer is cuts
the red bags are cheaper,the wear out quickly and the straps snap
the famed rubber bands are cheaper and snap easily
redirection & damaged bags are wafer this and just rip
the red cards we leave are thinner etc etc

then we get onto the often touted mail volumes dropping. yes they are but not to the level RM quote.

http://www.lrb.co.uk/v31/n18/maya01_.html (this isnt me but its well written)

Mail is delivered to the offices in grey boxes. These are a standard size, big enough to carry a few hundred letters. The mail is sorted from these boxes, put into pigeon-holes representing the separate walks, and from there carried over to the frames. This is what is called ‘internal sorting’ and it is the job of the full-timers, who come into work early to do it. In the past, the volume of mail was estimated by weighing the boxes. These days it is done by averages. There is an estimate for the number of letters that each box contains, decided on by national agreement between the management and the union. That number is 208. This is how the volume of mail passing through each office is worked out: 208 letters per box times the number of boxes. However, within the last year Royal Mail has arbitrarily, and without consultation, reduced the estimate for the number of letters in each box. It was 208: now they say it is 150. This arbitrary reduction more than accounts for the 10 per cent reduction that the Royal Mail claims is happening nationwide.

we used to have scales in every office to weigh and monitor mail.these were all removed or just disconnected
near every day a manager will use the 'mail is down' line to justify something.
for me after having more added to my walk and being questioned as to why im saying i have no time to get the D2D items ready.
im told i must have time as mail volumes are down.

i could go on but it ends up getting ranty

Spark

Third time lucky, they have delivered my parcels at last, the postie was looking like father Christmas with his big sac.
I am still not happy with the 3 weeks delay, let's hope it's a one off, but I will be more cautious ordering stuffs to be delivered, I have been worried sick about missing the postie or missing packets for 3 weeks.
When one day a while ago I had a number of packets to be delivered on a saturday and one was missing, I was told by the postie to call the depot. My answer was that it was useless as they never answer the phone (true, if they answer the phone you are lucky, then they tell you to call monday because there are no managers around on saturday), the postie told me it's because they are not paid to answer the phone, so they don't.
I've never known what he meant by that, surely dealing with customer demands is part of the job.
Something I did notice, (it happened with citylink and parcelforce), when they miss a saturday delivery, there is no way they will redeliver another saturday, if you want your stuff you better have a car and go and get it or take a day off to have it delivered a day of the week. They don't even allow you to chose morning or afternoon, so no way for you to even work half a day. That's stinking customer service. I hope RM is not turning like that.
I must say that I was very satisfied with the service from my RM local depot up to now and for the last 3 years, of course there always is a glitch here and there from time to time (on rare occasions) but this one was a big glitch and if I start having problems receiving my packets I am afraid I will buy less and only the necessary stuff.
Shame, as you can find good bargains on the internet.

custardy

callers offices(where you collect parcels) are like every other part of deliveries
the staffing levels have been cut.
in my own office you most often have 1 person 'on the 'door'
this person deals with collections (thats for 4 postcodes in my office)
online redelivery
returns
other jobs
plus the phone that never stops ringing

ive yet to hear of an office where they actually have a set system for dealing with phone redeliveries
so often its bits of paper put aside with to deal with later.
not a good way to work.
plus each call probably lasts 3 times as long as you have to go through ive been ringing all day etc etc

Spark

That's what I guessed is happening, but on the side of the customer, it's very frustrating as it makes it look like the RM staff don't have any regards for their customers, even though I know some of RM staff cares.
I don't think that little strikes here and there is enough to force the making of the right changes necessary for the good workings of RM, you have the luck to have a good union, the way you have been striking 2 or 3 years ago has given you more results (or a reprieve more like).
Someone suggested on the radio that they are trying to bully and push the staff to their limits for the staff to be more willing to accept privatisation at a later date, I did think the same myself after hearing what some of the posties have said on the radio about what's happening in their places of work.
It seems that the RM management is already acting as if they were privatised, with cutting the number of staff and giving double work to the ones who are not sacked, even if the service to the customers is getting worse by doing all of this.
Maybe the British people are far too willing to put up with anything for too long, and the powers in place knows it.

custardy

i dont think strikes are the answer BUT i believe RM are happy to let the strikes go ahead
i know for a fact my own office manager is hoping to recoup a £42K budget shortfall with wage savings from strikes.
RM will blame strikes beyond xmas for any problems and we shall hear the usual the union/workers dont want to modernise.
what most of the public fail to realise is this modernisation isnt about improving the service,only about cost cutting/profits
as far as im concerned the national strikes are coming.the ballot closing date is the 8th and i expect a yes vote

as for the current climate.im on holiday from work just now.
im using the time to get back into training.
so up at 6am to do kettlebells,then a good run
later i'll do weights
throughout the week i do various martial arts classes
yet im nowhere near as tired as i am compared to doing my new larger duty.
according to RM the duty is perfectly achievable due to dropping ail volumes blah blah blah

Horasio

frivolous_fay wrote: »

I read your posts Custardy and I get this overwhelming feeling that RM is stuck on a path of self-destruction.

I wonder what it would take to fix things? I pondered the stamp price increases yesterday and wondered what would happen if the price of 1st class was put up to, say, 50p. Or even £1... would the increased revenue buy enough staff to return a bit of consumer confidence in the service?

I fully agree

We get wet post when it rains and rude customer service when we ring to complain. The PO is in decline:(

custardy

CCStar wrote: »

I fully agree

We get wet post when it rains and rude customer service when we ring to complain. The PO is in decline:(

well what would you have the postie do in the wet?
the bags are not waterproof
we have more packets to carry meaning the bags bulge more and often are open at the top because of this
you are out longer in the rain nowadays due to the longer duties

lallysmum

CCStar wrote: »

I fully agree

We get wet post when it rains and rude customer service when we ring to complain. The PO is in decline:(

That's bit of a daft complaint really.. postmen can't help the weather! I'm just glad my postman delivers whatever the weather. There is no way I could be out in the snow, rain, heavy winds, or even the mad summer heat.

My postman often tells me of his targets in having to deliver extra leaflets, junk mail etc, things that delay our actual mail - my recycling bag is full of them, he gives me handfuls of the things.