Accidently topped up the wrong Phone number!

doobiesis_2

And o2 said, tough!!

I today topped up online with my debit card and put a 1 instead of a 4 at the end, they said it's my own fault and refuse to get my credit back or put the balance on my phone. I'm absolutely furious!! I can't afford to top it back up again now till next month. They advised me that I am asked for the number on two sep occasions but I def was not, you type it in first and that's it..

Would it be worth emailing them? or should i just leave like I'm planning on doing...

ariba10

One good thing about it.

You will not make the same mistake again.

AbFab

It's always worth emailing - you have nothing to lose.

I've had an awful experience with 02 ... and took my business elsewhere. Their loss. I suggest you do the same if they don't refund you your money. £10 is nothing to them - what awful service.

doobiesis_2

I'm getting my pac code and I'm gonna go, not sure where, poss Orange for Orange Wednesdays... it was £15 I topped up today...

AbFab

In the meantime, maybe text the other number and appeal to their good nature and ask them to top you up with £15!

(Sorry, I don't know where I got the figure of £10 in my head from!!!)

sporedude

So your leaving for something that was your fault? Nice. :rolleyes:

doobiesis_2

sporedude wrote: »

So your leaving for something that was your fault? Nice. :rolleyes:

Oh wind ya neck in.. i was after helpful advice not your negative input sonny!

AbFab

sporedude wrote: »

So your leaving for something that was your fault? Nice. :rolleyes:

It's called Customer Service. I would leave over poor Customer Service, yes. The amount of money we're talking really is peanuts to them - yet to OP, they are without credit to be able to use their phone.

sporedude

doobiesis wrote: »

Oh wind ya neck in.. i was after helpful advice not your negative input sonny!

Sonny? Im not even going to amuse that with an answer =\

Yes it is Customer Service...

Its also called following procedure which agents need to do =\

lufcgirl

sporedude wrote: »

Sonny? Im not even going to amuse that with an answer =\

Yes it is Customer Service...

Its also called following procedure which agents need to do =\

Agents are also taught to show empathy with a customer and should have a system in place to assist a customer with enquiries relating to mistakes.

So on this occasion I think the OP has a point. I know a friend did it by accident on another network and the payment was recalled and the money credited to their account. Were human and accidents do happen.

If you don't have anything constructive to say then just don't say it!

Old_Gold

lufcgirl wrote: »

Agents are also taught to show empathy with a customer and should have a system in place to assist a customer with enquiries relating to mistakes.

So on this occasion I think the OP has a point. I know a friend did it by accident on another network and the payment was recalled and the money credited to their account. Were human and accidents do happen.

If you don't have anything constructive to say then just don't say it!

Are they taught to empathise with the customer? :eek: Trouble with customer service is that they are usually brilliant if there is no problem ....but if you do have a problem then more often than not they do not use the skills to resolve the issues.
Legally the point might rely upon whether the telephone network have a system designed to protect these kind of mistakes from happening and have a system of correcting mistakes. Clearly the second part does not exist in this case.
Pity the sustomer service does not recognise that their customers are only human and as such make mistakes. As Jasper Carrot said "We all make mistakes as the dalek said climbing off the dustbin"
My suggestion would be to write a nice letter to the CEO and see then what the reaction of his office would be.