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Accidently topped up the wrong Phone number!

doobiesis_2
Posts: 246 Forumite
in Mobiles
And o2 said, tough!!
I today topped up online with my debit card and put a 1 instead of a 4 at the end, they said it's my own fault and refuse to get my credit back or put the balance on my phone. I'm absolutely furious!! I can't afford to top it back up again now till next month. They advised me that I am asked for the number on two sep occasions but I def was not, you type it in first and that's it..
Would it be worth emailing them? or should i just leave like I'm planning on doing...
I today topped up online with my debit card and put a 1 instead of a 4 at the end, they said it's my own fault and refuse to get my credit back or put the balance on my phone. I'm absolutely furious!! I can't afford to top it back up again now till next month. They advised me that I am asked for the number on two sep occasions but I def was not, you type it in first and that's it..
Would it be worth emailing them? or should i just leave like I'm planning on doing...



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Comments
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One good thing about it.
You will not make the same mistake again.I used to be indecisive but now I am not sure.0 -
It's always worth emailing - you have nothing to lose.
I've had an awful experience with 02 ... and took my business elsewhere. Their loss. I suggest you do the same if they don't refund you your money. £10 is nothing to them - what awful service.:starmod:I'm a SAHM to a smiley snuggly adventurous cheeky bundle of b:male:y b.Oct10. :j
We're a vegan family. We do cloth nappies/wipes, dabble with ECing, use toiletries without parabens/SLS etc, co-sleep, baby-wear, BF, BLW, eco-ball laundry, and we plan to home educate (ideally not at home too much - we want to travel the globe).:starmod:0 -
I'm getting my pac code and I'm gonna go, not sure where, poss Orange for Orange Wednesdays... it was £15 I topped up today...
Bank Charges won £4,800 in 2006 From LloydsTSB
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In the meantime, maybe text the other number and appeal to their good nature and ask them to top you up with £15!
(Sorry, I don't know where I got the figure of £10 in my head from!!!):starmod:I'm a SAHM to a smiley snuggly adventurous cheeky bundle of b:male:y b.Oct10. :j
We're a vegan family. We do cloth nappies/wipes, dabble with ECing, use toiletries without parabens/SLS etc, co-sleep, baby-wear, BF, BLW, eco-ball laundry, and we plan to home educate (ideally not at home too much - we want to travel the globe).:starmod:0 -
So your leaving for something that was your fault? Nice. :rolleyes:0
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So your leaving for something that was your fault? Nice. :rolleyes::starmod:I'm a SAHM to a smiley snuggly adventurous cheeky bundle of b:male:y b.Oct10. :j
We're a vegan family. We do cloth nappies/wipes, dabble with ECing, use toiletries without parabens/SLS etc, co-sleep, baby-wear, BF, BLW, eco-ball laundry, and we plan to home educate (ideally not at home too much - we want to travel the globe).:starmod:0 -
Sonny? Im not even going to amuse that with an answer =\
Yes it is Customer Service...
Its also called following procedure which agents need to do =\
Agents are also taught to show empathy with a customer and should have a system in place to assist a customer with enquiries relating to mistakes.
So on this occasion I think the OP has a point. I know a friend did it by accident on another network and the payment was recalled and the money credited to their account. Were human and accidents do happen.
If you don't have anything constructive to say then just don't say it!0 -
Agents are also taught to show empathy with a customer and should have a system in place to assist a customer with enquiries relating to mistakes.
So on this occasion I think the OP has a point. I know a friend did it by accident on another network and the payment was recalled and the money credited to their account. Were human and accidents do happen.
If you don't have anything constructive to say then just don't say it!
Legally the point might rely upon whether the telephone network have a system designed to protect these kind of mistakes from happening and have a system of correcting mistakes. Clearly the second part does not exist in this case.
Pity the sustomer service does not recognise that their customers are only human and as such make mistakes. As Jasper Carrot said "We all make mistakes as the dalek said climbing off the dustbin"
My suggestion would be to write a nice letter to the CEO and see then what the reaction of his office would be.0
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