Horrible shopping experience at Mr T shell I complain or suit them?

Paddy2eyes

Why would you think of suing Tesco? Would you sue the council if it happened in the street? Certainly make Tesco aware of the situation re. their security staff and persue it with the police as this was an assault, but it is hardly the fault of Tesco.

voiceofreason

Red_panda wrote: »

I know this is not the right place to put this thread. But I'm really looking for helps as I’m suffering a panic shopping experience at Mr T and really looking for some helps with shell I complain to their HO of shell I sue them?
The thing was happened last Sat. I went to shopping at Mr T after job as usual. After I paid off my shopping and just past their entry door out, a man behind me put a big bag on top of my head. (Here I have to say that--the bag is not the shopping bag--is the big bag that used to cover Mr T’s big secure detect that set next to the door.) I didn’t know what happened at that moment, so as soon as my sight turns to black, I begun to screaming, because I saw the security was stand next to the door before, and I hope he can help me. But sadly no one bothered.
Then the guy behind me who put the bag on my head has begun laughing. And continued pull the bag until it covered my body. During this period I never stopped screaming, but I was so scared so cannot move at all. Then next thing was the guy hug me from the back and dragged me and finally put me on the floor and walked away. After I took off the bag, I found I been dragged back to the store and surrounding by some horrified customers.
I saw the security was only about 10 feet away from me and a guy hung on him was laughing at me. The security didn't say anything at all and even didn't bother to offer me a help. I was so shocked so when one of their staff came to me and told me should go home and relax; I did, as my mind was blank at that moment.
Then this Monday(just past), I went back to Mr T again and asked their security manager if he can tell me what happened, he said he has no idea as no one mentioned about it. But he did checked their security record and noticed all the thing then told me should report to the police which I did after all.
Police went to me this Wed. But then I found that the guy who hung on with the security that day was the guy who assaulted me. He is not the member staff of Mr T but not sure if the security knew him. I’m so… annoyed as he saw the thing happened right in front of him but did nothing at all. So I wondered should I complain to their HO or should suit them?

It's posts like this which make me nostalgic for the days, back my youth, when I used to partake in a little "whacky backy" from time to time. I feel this post would become something approaching epic after a gentle smoke.......

jenniewb

I think this is actually not on- and not only should you complain that the security staff did not help you (you said they stood watching/laughing?) but also that they did not seem to take any further action following that- what if you had a physical disability like osteoporosis? the reason I say that is at 20, I used th have that, a fall or push could have broken my back, its not a rare condition either.

I am all with lightening up, and fair dos, it could have been a joke to someone- but its not OK if the person your playing the joke on is not in-with the joke, and not everything is a joke if you have anxiety issues in the first place.

Complain and sue! the security staff let you down.

andrione1

If this is all on cctv, i would make sure you get a copy so that you can prove it, otherwise it will be pretty difficult, and if suing Tescos they might not want to hand over evidence to be used against them.
it sounds like a surreal experience. the man sounds dangerous and demented.

Red_panda_4

Paddy2eyes wrote: »

Why would you think of suing Tesco? Would you sue the council if it happened in the street? Certainly make Tesco aware of the situation re. their security staff and persue it with the police as this was an assault, but it is hardly the fault of Tesco.

I thought if you jump into someone's garden and broken your leg you even can sue the owner, so this things happend under the Tesco's roof why I cannot sue them? The reason I ask because I'm not sure if it worth to do it or not. I mean if Tesco can learn lessons from it and will do something to improve.

jenniewb wrote: »

I think this is actually not on- and not only should you complain that the security staff did not help you (you said they stood watching/laughing?) but also that they did not seem to take any further action following that- what if you had a physical disability like osteoporosis? the reason I say that is at 20, I used th have that, a fall or push could have broken my back, its not a rare condition either.

I am all with lightening up, and fair dos, it could have been a joke to someone- but its not OK if the person your playing the joke on is not in-with the joke, and not everything is a joke if you have anxiety issues in the first place.

Complain and sue! the security staff let you down.

Now every time I passing a door I'll check my back, and if I heard anything or any noise coming behind me I will easy scared. I'm not kidding, past few days whenever someone close to me from back I will scared and some times even scared to jump if they so close to me, they all ask me what's happend. I almost pushed one of my friend away because he stood too close to me.

VanyaHargreeves

Welshwoofs wrote: »

Lighten up a little. If someone's written English skills are that bad, they really have to expect a little teasing. Call it encouragement into adult literacy classes

Or, you could have politely pointed out their mistake instead of making jokes at the OP's expense...:rolleyes:

upsadaisy

Yes, is that how you expect our children to be taught in schools, we should tease or shame them into learning?

I don't think that you will go to the expense of suing Tesco. But I do think that a strongly worded letter would do. See how they respond and if they don't offer you anything, I think a further letter asking for some compensation would be fine.

jenniewb

upsadaisy wrote: »

Yes, is that how you expect our children to be taught in schools, we should tease or shame them into learning?

I don't think that you will go to the expense of suing Tesco. But I do think that a strongly worded letter would do. See how they respond and if they don't offer you anything, I think a further letter asking for some compensation would be fine.

Surely though (and correct me if I am wrong here) if the security guards stood back laughing, then they did something wrong.

I don't think its as much about shame rather then getting through the message that this is not an OK thing to do to a complete stranger.
I doubt telling them would make much of a difference, would probably not go through and staff would soon forget, and maybe laugh again if the same thing happened to someone else- I mean, what if this had happened to a child who was a stranger of the person carrying it out? nightmares alone would happen if they were lucky- it could have been really serious here- its just lucky it didn't turn nasty just because its an adult stranger rather then happeneing to a child stranger does not make it OK- but your right, compensation would suit things better here (as long as it wasn't in vouchers!) just as long as its taken seriously.

Browntoa

moved this over here as it seems to be the correct area

terra_ferma

This is assault, a criminal offence, not just a prank.
Not a life-threatening situation, we now know, but would it be unthinkable for someone to be kidnapped and harmed by a lunatic in this way?
Unlikely in front of so many people, but when you have a bag over your head and you don't know what is happening to you, all sorts of horrible things go through your mind!

And people making fun of Red-Panda, laughing at her or making fun of a typing mistake, you should all be ashamed of yourselves.

My only comment is that I would personally focus on ensuring the person who did it is caught, as it's a dangerous and traumatising thing to do to people, they could get hurt, as some people pointed out. Someone could have a heart condition.
I also think you are right to seek compensation from Tesco, but I would go down the criminal route first.