Helping the OH Claim ppi back

sharon666

di3004 wrote: »

Hi there

In my opinion - yes ask them to correspond by writing only, as you have already given your reasons of why you want your refund.
This way you have something to refer to, for example, if you decided to take it to the FOS.

The thing is here not saying they are all like it but they may try talking your hubby into something he does not want to do, if he did decide to go to the appointment and they suggest something, tell them you need to think about it, then get back to them, but otherwise request everything in writing, good luck.;)[this is good advice!!!!]

alyssa_liss

1st December 2009

I am writing in responce to your letter dated 26th November 2009.

As i am at work all week i am requesting that all correspondance will be by writing only as i am unavailable to take telephone calls.

I have already told you my recolection of what happened when i took the policy out.
your salesperson stated that taking out the policy was esential for me to get the associated credit.
your salesperson stated that taking out the policy would assist my credit application
your salesperson did not give me full information on what the policy would and would not cover, which i found out later.

I would like the final outcome of the investigation recieved by the 17th December as this will have been 8 weeks since i brought this matter to your attention, otherwise i shall be taking this matter futher.











how does that sound ??? should i send it recorded again ???

di3004

alyssa_liss wrote: »

1st December 2009

I am writing in responce to your letter dated 26th November 2009.

As i am at work all week i am requesting that all correspondance will be by writing only as i am unavailable to take telephone calls.

I have already told you my recolection of what happened when i took the policy out.
your salesperson stated that taking out the policy was esential for me to get the associated credit.
your salesperson stated that taking out the policy would assist my credit application
your salesperson did not give me full information on what the policy would and would not cover, which i found out later.

I would like the final outcome of the investigation recieved by the 17th December as this will have been 8 weeks since i brought this matter to your attention, otherwise i shall be taking this matter futher.











how does that sound ??? should i send it recorded again ???

Fab, well done.......:T, yes send it recorded, as you will know when they receive this by checking on the Tracking part of the Royal mail website.
Good luck.;)

alyssa_liss

still not had a repliy yet tomorrow will have been 8 weeks since it started so sould we give them an extra week till we write again

di3004

alyssa_liss wrote: »

still not had a repliy yet tomorrow will have been 8 weeks since it started so sould we give them an extra week till we write again

Hi hun
Hopefully you will tomorrow or even this week still.;)

I bet its because they have that many to deal with they have a job to keep up, no harm in ringing them for an update though and take it from there, good luck.:beer:

marshallka

alyssa_liss wrote: »

still not had a repliy yet tomorrow will have been 8 weeks since it started so sould we give them an extra week till we write again

I would give them perhaps another week or two to allow for the holiday post and then if no reply get the complaint off to FOS and also write to them to tell them that that is what you are now doing.

Good luck

alyssa_liss

still no reply what do i do now

di3004

alyssa_liss wrote: »

still no reply what do i do now

Hi hun

chase these up, its possible the weather have not helped, and the posties are behind with posting letters, but still they should be able to confirm on the phone a date a letter was send if it was sent.;)

alyssa_liss

just rang them, they havnt sent a letter out yet but one should be soon ????

what to do now ?

di3004

alyssa_liss wrote: »

just rang them, they havnt sent a letter out yet but one should be soon ????

what to do now ?

Hi there

I know its a right pain waiting, but now that you have chased this up, they should be on to the case, so give them 7 days.

I would then if you not received anything by then prepare to take them to the financial ombudsman service (FOS).
You can do this by downloading and printing a form from the FOS wesbite or ring the FOS to arrange for them to post the complaints form out to you direct.
http://www.financial-ombudsman.org.uk/consumer/complaints.htm

Please keep us posted, fingers crossed you will receive a response by the next few days.;)