Why I LOVE Ocado

parsonswife8

Having shopped online with Asda once, Sainsburys twice recently and Tescos on numerous occasions, I have placed my first order with Ocado.
I got 15% off my order and saved £11+ on the things I bought, plus the 15%, which was also £11+, so £22+ in total.
On the confirmation email, I have gotten a code to get a free bottle of whisky if I spend More then £40 by the 8th February.
I am well happy.:j:j:j:j:j

markdavey

I completely agree with the OP. I started using Ocado in November last year and, as yet, have always had all my shopping (and no substitutions). On the majority of occassions (going by mysupermarket.co.uk), Ocado are cheaper (especially when you take advantage of the late free delivery slots).

Couldn't care less about them stopping the free paper, am much more interested in shopping with a company that cares about customer service. I have tried them all (Asda, Tesco, Sainsbury's, in order of Incompetence ). Ocado wins hands down.

They even delivered both the deliveries that I had booked during the bad snow when Tesco's had cancelled theirs....

It's not often you find a company this committed to its customers now a days...

Storck

How do you get these 15% off emails? Have they always done such offers or are they trying to grab market share?

parsonswife8

Storck wrote: »

How do you get these 15% off emails? Have they always done such offers or are they trying to grab market share?

I signed up as a new customer a few weeks ago. Hadn't ordered from them yet.
:j:j:j

mirabelle

TraceyJ wrote: »

Received an email from Ocado this morning saying they're stopping sending a free copy of The Times with every order from 18 January. This was one of the reasons I signed up for On Demand in November so I'm quite disappointed - it's £1.50 on a Saturday so pretty much paid for the (reduced) On Demand subscription. Will send them an email but don't suppose I'll get anywhere...

Ocado are taking the line that they are Green and customers can read the Times online. A free newspaper was a lovely touch by Ocado and was nice to enjoy with a cup of coffee when you had finished unpacking your shopping.

I believe its a bad cost cutting decision.

BoltonBex

I totally agree with the OP. Ocado are BRILLIANT! Prices and products are good, customer service is fantastic, and 1 hour timeslots are much more convenient. Its the little extras too - colour coding bags for fresh, frozen etc, and laying products out by use by date on the receipt so you can easily see what needs using first.

I've used Asda, Tesco and Sainsburys many times before (siging up to them all is good as you can just wait for one of them to send you free delivery offers or 10% off etc). The only thing I miss is the offers page on the Tesco website where you can view every offer in the shop on 1 big page. On Ocado it takes a bit longer as you have to click through all the categories to find the offers.

I just signed up for ocado on demand (free delivery for the whole year) as they sent me a £50 off voucher making it only £60. I too am disappointed they are no longer giving out a free copy of the Times with every order. I will email them about that - maybe with customer power we can get them to reverse the decision!

Clark80

Not sure why we claim freebies (Times paper) as entitlement rather than a bonus? Surely shopping with Ocado was for the groceries and not the paper?

Their e-mail mentioned the 10:10 initiative which is another debate. Far from cost cutting imo.

altin_2

Only criticism is that they use way too many bags with the shopping, sometimes I get a single item in one bag. I think there is a bit of a mixed up company policy there.

We find this on Tesco shopping.
A bit strange to have a bag with 1 cucumber on it.

altin_2

The only thing I miss is the offers page on the Tesco website where you can view every offer in the shop on 1 big page. On Ocado it takes a bit longer as you have to click through all the categories to find the offers.

If U use MySuppermarket will be able to view all offers in one page, and images are brilliant.

paulwf

mirabelle wrote: »

I believe its a bad cost cutting decision.

I doubt it is cost cutting as I doubt they ever paid for it. There are loads of promotional deals whereby newspaper titles give their papers away for free. My father delivers for a wholesaler and has to drop some off at hotels etc depending on what promotion they are running.

Newspapers do it mainly to boost their circulation figures which attracts advertisers. They also like to attract new readers...Ocado customers are probably a good match for the Times in general terms (please don't start a flame war about that, I'm sure there are plenty of Sun reading Ocado customers too).

The Times probably pulled the deal for whatever reason. Would you like Ocado to actually buy you a copy even though some customers won't read it, and in turn put every shopping bill up by £1?

By all means ask them to reconsider...but remember it is most likely to be the publisher and not Ocado that are the "baddies"