FSCS - Compensation

king999

Hi

I am looking for help.
I had a loan but got rid of it but am having to stil pay for the PPI, is this right?
I have started the claim process off.

Can anyone advice me?

many thanks Kelvin

marshallka

busbyh wrote: »

honey2 I am going to read through the t&c and see if I can pick anything out that might be useful to your friend
Check out the FOS site there is something on there anout T & Cs which as I remember was quite useful.
GEt back to you soon:beer:

Is this it busbyh

http://www.financial-ombudsman.org.uk/publications/ombudsman-news/50/banking-contracts.htm

or this

http://www.financial-ombudsman.org.uk/publications/ombudsman-news/46/46_non_disclosure_insurance.htm

and a case won here


http://www.financial-ombudsman.org.uk/publications/technical_notes/omb-decision-E.pdf

and more

http://www.financial-ombudsman.org.uk/publications/technical_notes/ppi/suitability.html

busbyh

marshallka wrote: »

Certainly sounding like they did have all the documents before signing.

Was anyone else sent these before signing???

Yes. we were. i'm certain

honey2_2

Thanks folks - It would appear that in this case they did in fact receive all info up front via this booklet, I can't remember the name just briefly looked at the front cover - it was come thing like "your guide to your PPI from Picture Home Loans"


I certainly did not get this when I took out my loan.

My big sis also has a Picture Loan she did not get this book either.

She had e-mailed the FSCS at the beginning of the week for an update - she had not contacted them since June 09, when she did not get a reply to e-mail, she phoned and got a really rude operator.
The operator told her "yes we got your e-mail, we can't give you a running comentary of every stage of your claim" he also said to her that if we keep getting e-mails and phone calls asking for updates, how are we supposed to get the claims sorted out. I was shocked when she rang me today in floods of tears, I have never experience this from the FSCS, has anyone else?

Honey 2 xx

busbyh

marshallka wrote: »

Is this it busbyh

http://www.financial-ombudsman.org.uk/publications/ombudsman-news/50/banking-contracts.htm

or this

http://www.financial-ombudsman.org.uk/publications/ombudsman-news/46/46_non_disclosure_insurance.htm

and a case won here


http://www.financial-ombudsman.org.uk/publications/technical_notes/omb-decision-E.pdf

Yes, sure it is - knew I could count on you maeshallka:beer:

busbyh

honey2 wrote: »

Thanks folks - It would appear that in this case they did in fact receive all info up front via this booklet, I can't remember the name just briefly looked at the front cover - it was come thing like "your guide to your PPI from Picture Home Loans"


I certainly did not get this when I took out my loan.

My big sis also has a Picture Loan she did not get this book either.

She had e-mailed the FSCS at the beginning of the week for an update - she had not contacted them since June 09, when she did not get a reply to e-mail, she phoned and got a really rude operator.
The operator told her "yes we got your e-mail, we can't give you a running comentary of every stage of your claim" he also said to her that if we keep getting e-mails and phone calls asking for updates, how are we supposed to get the claims sorted out. I was shocked when she rang me today in floods of tears, I have never experience this from the FSCS, has anyone else?

Honey 2 xx

Was it an information pack which included the t&Cs and stuff about how good Picture were:mad:

di3004

king999 wrote: »

Hi

I am looking for help.
I had a loan but got rid of it but am having to stil pay for the PPI, is this right?
I have started the claim process off.

Can anyone advice me?

many thanks Kelvin

Hello Kelvin and Welcome.;)

So you have sent the first letter off to them then?

Many of us are reclaiming also due to that reasons, its so unfair to be paying out on the PPI, yet no loan.

Our advice would be is to keep at them until they resolve this for you, if they do not then go move on to the financial ombudsman service (FOS), as you know they have 8 weeks in full to respond.

Do you mind posting who the company actually is?
Cheers.

honey2_2

Hi Busbyh

They received this in addition to the introductory one.

Honey2 x

honey2_2

Has anyone tried to claim that the whole Picture loan was mis sold? :mad:

Honey 2 x

busbyh

honey2 wrote: »

Hi Busbyh

They received this in addition to the introductory one.

Honey2 x

Now I am not too sure. I will get ours out and tell you exactly what we received
be back soon