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What way does getting out of a contract early work?

Legacy_user
Legacy_user Posts: 0 Newbie
in Mobiles
T-Mobile are more than willing to let me out, They have checked and I have 0 signal, the cost to let me out is £300, Do they cancel it there and then and bill you £300 or what? I mean its effectivly useless to me
«1

Comments

  • DarkConvict
    DarkConvict Posts: 6,347 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    If you have no signal in the area you purchased the phone, but did at the time of purchase. I.e. You no longer have signal at home but haven't moved house. Then some operators release you from the contract free of charge on some conditions like the return of the handset.

    However you state T-Mobile is willing to let you go. Any operator will let you go so long as you pay the remainder for your contract. As you stated for yourself it is £300.
    If you really want to cancel then you can do so and pay the £300 and it will end, but its really not saving you any money as its just all your months contract charges in one go.
    Although no trees were harmed during the creation of this post, a large number of electrons were greatly inconvenienced.

    There are two ways of constructing a software design: One way is to make it so simple that there are obviously no deficiencies, and the other way is to make it so complicated that there are no obvious deficiencies
  • System
    System Posts: 178,429 Community Admin
    10,000 Posts Photogenic Name Dropper
    DarkConvict wrote: »
    If you have no signal in the area you purchased the phone, but did at the time of purchase. I.e. You no longer have signal at home but haven't moved house. Then some operators release you from the contract free of charge on some conditions like the return of the handset.

    However you state T-Mobile is willing to let you go. Any operator will let you go so long as you pay the remainder for your contract. As you stated for yourself it is £300.
    If you really want to cancel then you can do so and pay the £300 and it will end, but its really not saving you any money as its just all your months contract charges in one go.


    Well I have no signal, Have never made 1 call on the phone:mad: T-mobile say I should never have been sold it, Problem is got a phone, had no signal, it said on the box once you put the sim in the phone you are agreeing to the contract, so how was I to know I would have no signal without putting the sim in?? So then got told SE phones have better signal than Samsung, so sold the phone bought a SE, still no better, so now dont have the original phone and have no signal
    This is a system account and does not represent a real person. To contact the Forum Team email forumteam@moneysavingexpert.com
  • Money_Grabber13579
    Money_Grabber13579 Posts: 4,491 Forumite
    Part of the Furniture 1,000 Posts Newshound! Name Dropper
    If they can't provide a signal, they can't hold you in the contract. Watchdog investigated this last year.
    Northern Ireland club member No 382 :j
  • DarkConvict
    DarkConvict Posts: 6,347 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    edited 20 September 2009 at 1:06AM
    I assume you are at the start of a contract then, return the phone and get a full refund. As you are not getting the service you were signing up to. it helps that T-Mobile agree you shouldn't have been sold it.
    Although no trees were harmed during the creation of this post, a large number of electrons were greatly inconvenienced.

    There are two ways of constructing a software design: One way is to make it so simple that there are obviously no deficiencies, and the other way is to make it so complicated that there are no obvious deficiencies
  • System
    System Posts: 178,429 Community Admin
    10,000 Posts Photogenic Name Dropper
    All well and good, but as I said I sold the original phone
    This is a system account and does not represent a real person. To contact the Forum Team email forumteam@moneysavingexpert.com
  • OneADay
    OneADay Posts: 9,031 Forumite
    1,000 Posts Combo Breaker
    edited 20 September 2009 at 9:48AM
    nirelandguy wrote: »
    All well and good, but as I said I sold the original phone

    Tough !!!!!! then!

    You have profiteered and then calling foul....
  • System
    System Posts: 178,429 Community Admin
    10,000 Posts Photogenic Name Dropper
    OneADay wrote: »
    Tough !!!!!! then!

    You have profiteered and then calling foul....


    I didn't profiteer as the SE was as expensive as the Samsung I sold
    This is a system account and does not represent a real person. To contact the Forum Team email forumteam@moneysavingexpert.com
  • robbies_gal
    robbies_gal Posts: 7,895 Forumite
    Part of the Furniture 1,000 Posts
    keep on at them about it till they let you out for free-although u might have a problem about the phone try and get them to lessen the charge

    they shouldnt have held u in the contract in the first place
    What goes around-comes around
  • jb66
    jb66 Posts: 1,705 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    unlucky, shouldnt have sold the phone
  • System
    System Posts: 178,429 Community Admin
    10,000 Posts Photogenic Name Dropper
    jb66 wrote: »
    unlucky, shouldnt have sold the phone


    I think what I could do is, sell the phone and use the money to pay off the contract, I'll only be down about £50 or so
    This is a system account and does not represent a real person. To contact the Forum Team email forumteam@moneysavingexpert.com
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