Moshi Monster - no agreement

sporedude

Refund? Ahahahaha your funny for a newbie, just leave it, you really want to go through the hassle of a refund?

R0bert_Sterling

PenguinVenture wrote: »

So, lesson learnt for me. I hope other people reading this posting if they ever search for Moshi Monster will benefit from my experience.

Despite the replies you are getting, please do leave this here as it may well help someone else who researches before pressing the Join Now button.

It's only the internet, people do like a bit of banter :)

PenguinVenture

As stated on this page "Consumer Revenge" and that's how I feel - I want to seek vengeance for the deliberate manipulation of ecommerce for personal gain. They've ripped me off by working the system and I want to get even. If I get my money back it'll be a win. If all they get is bad press on this forum then some other consumer wins.

peachyprice

Was there a box to click confirming that you had read the T&C's?

PenguinVenture

peachyprice wrote: »

Was there a box to click confirming that you had read the T&C's?

No - I don't believe there was.

peachyprice

That would be your best line of defence then.

RadoJo

PenguinVenture wrote: »

As stated on this page "Consumer Revenge" and that's how I feel - I want to seek vengeance for the deliberate manipulation of ecommerce for personal gain. They've ripped me off by working the system and I want to get even. If I get my money back it'll be a win. If all they get is bad press on this forum then some other consumer wins.

Surely 'deliberate manipulation of e-commerce for personal gain' describes every business on the internet? I can understand that you are frustrated, but I think it should be with yourself for not checking the Ts and Cs. You can't really call this a rip-off as the terms were available for anyone to see before signing up, and I wouldn't even say that they were necessarily deserving of bad press seeing as they have abided by their published terms. To be honest, I think you have been lucky - you paid to sign your children up to something on the internet without reading the terms and conditions, which is surely a mistake when there are so many ways things could have ended up worse than being out of pocket.
Your issue seems to be the lack of paperwork, but when the Ts and Cs are provided on the site, it's down to you to check them in the same way that you could sign an agreement without reading it, but it's your responsibility to do so. I would think of this as a lesson well learnt and consider a cancellation/refund as a bonus.

jaydani

I took out monthly membership for my daughter and read the t's & c's. I cancelled in April knowing that they automatically renew. They have ignored this and carried on taking payment.

I am not legally minded but t's & c's state that you can cancel so how can they get away with charging indefinately?

I don't want the membership, I have cancelled they are still charging hardly good practise by a reputable company.

I'd steer clear in future.

KeithP

jaydani wrote: »

I took out monthly membership for my daughter and read the t's & c's. I cancelled in April knowing that they automatically renew. They have ignored this and carried on taking payment.

I am not legally minded but t's & c's state that you can cancel so how can they get away with charging indefinately?

I don't want the membership, I have cancelled they are still charging hardly good practise by a reputable company.

I'd steer clear in future.

Jaydani, it could just be a simple mistake, couldn't it?

I do hope you have spoken to them since May, when first erroneous payment was taken.

Or have you left it for five months before noticing their oversight?

You haven't given us the full story have you?

pendulum

PenguinVenture wrote: »

No - I don't believe there was.

I just tried the game, and within 30 seconds of me using it, just after the stage where it asks you to choose the monsters colours, it would not let me proceed until I checked a box to confirm I had read and agreed with the terms and conditions.

Next time before inputting your payment details, make sure you know what your buying and pay attention. I don't think you will manage to give the company bad press as it appears you were the one at fault. If anything, you are giving them free advertising.