Virgin Atlantic nightmare for disabled traveller

PolishBigSpender

pelirocco wrote: »

And there would have been a mutiny on board !

Really? Are you seriously suggesting that passengers on a US-bound flight (which may have air marshals on board!) would dare to riot, given how highly sensitive aviation is to the US and to a certain extent, the UK?

I don't think so.

baza52 wrote:

Now you are making assumptions, he didnt approach the crew so how can you comment?

Easily. Knowledge of intercontinental flights tells me that flight attendants are usually willing to go the extra mile, particularly where the airline itself has messed up - and many staff will relish the chance to correct things.

baza52 wrote:

Oh, but giving my wifes personal details to a "member of staff" is reasonably expected, even if it is against her wishes.

You don't have to give personal details. If your wife is so sensitive that she can't bear the thought of a solitary flight attendant knowing that she needs to be seated near the toilet with her carer, then nor I or Virgin can help you. I'm sure the flight attendant wouldn't need to know the fine details.

Personally, I have no sympathy for disabled people who refuse to reasonably accomodate the airline - just as I have no sympathy for airlines who refuse to reasonably accomodate the disabled person. Meet them half way!

Again your making an assumption.
What if the flight attendant was having a bad day? what if the aircraft was due to take off in 5 mins and their main priority was securing the cabin so they dont miss their slot.

It's neither here nor there, because you didn't ask the flight attendants to help. However, given that Virgin's flight attendants would be aware that a complaint would be forthcoming if they didn't act - I think you'll find that anyone with an ounce of sense would resolve the situation.

baza52 wrote:

What would you be saying if i HAD asked and still wasnt helped?

I'd tell you to shout from the rooftops about the way you'd been treated. A mess up in communication is acceptable, but refusing to sort a situation once on-board is unacceptable. After all, you would've met them half way and told them about the problem - and if they didn't fix it, then you would be in the moral right to howl.

baza52 wrote:

But if i dont complain and make a fuss, whats to stop the same thing happening to someone else?

Well, you would've strengthened your case no end by informing the flight attendants. Right now, I would simply blame a breakdown in communication if I was Virgin. But on board, they have no-one to blame but themselves if they fail to solve the situation.

The moral of the story is that if anyone has problems of this nature in future, they should tell the flight attendants upon boarding.

dmg24

baza52 wrote: »

wondered what time you would get up.

Lazy fu##er..........

I assume Virgin will reply soon so ill update the thread when they do for anyone thats interested.

Is there any need for such language? Just because someone dares to challenge your inaction you start swearing at them?

PBS makes some valid points. Perhaps you could use them as a learning experience for next time you fly?

baza52

i cant see any swear words can you?
what you interpret 4 letters and 2 hash's as is your problem.

thats how I typed it. it wasnt deleted or modified .

I have absoultely NO sympathy for people that find it offensive.

dmg24

baza52 wrote: »

i cant see any swear words can you?
what you interpret 4 letters and 2 hash's as is your problem.

thats how I typed it. it wasnt deleted or modified .

I have absoultely NO sympathy for people that find it offensive.

If you have no problem with typing such words on a family forum, then it is best to refer your posts to Abuse.

baza52

dmg24 wrote: »

If you have no problem with typing such words on a family forum, then it is best to refer your posts to Abuse.

What word?

refer all you like.

PolishBigSpender

dmg24 wrote: »

If you have no problem with typing such words on a family forum, then it is best to refer your posts to Abuse.

I'm not surprised his wife didn't want him to speak to the flight attendants if he's incapable of having a rational discussion without resorting to crude language.

baza52

PolishBigSpender wrote: »

Really? Are you seriously suggesting that passengers on a US-bound flight (which may have air marshals on board!) would dare to riot, given how highly sensitive aviation is to the US and to a certain extent, the UK?

I don't think so.
But you wasnt on the flight so you are just assuming again.



[/I][/B]Easily. Knowledge of intercontinental flights tells me that flight attendants are usually willing to go the extra mile, particularly where the airline itself has messed up - and many staff will relish the chance to correct things.
Ahh so you agree the airline messed up.



You don't have to give personal details. If your wife is so sensitive that she can't bear the thought of a solitary flight attendant knowing that she needs to be seated near the toilet with her carer, then nor I or Virgin can help you. I'm sure the flight attendant wouldn't need to know the fine details.
No, im sure they would have took my word for it.

Personally, I have no sympathy for disabled people who refuse to reasonably accomodate the airline - just as I have no sympathy for airlines who refuse to reasonably accomodate the disabled person. Meet them half way!

Hmmm



It's neither here nor there, because you didn't ask the flight attendants to help. However, given that Virgin's flight attendants would be aware that a complaint would be forthcoming if they didn't act - I think you'll find that anyone with an ounce of sense would resolve the situation.

Yes, just like the check-in staff did when i asked.



I'd tell you to shout from the rooftops about the way you'd been treated. A mess up in communication is acceptable, but refusing to sort a situation once on-board is unacceptable. After all, you would've met them half way and told them about the problem - and if they didn't fix it, then you would be in the moral right to howl.

yada yada



Well, you would've strengthened your case no end by informing the flight attendants. Right now, I would simply blame a breakdown in communication if I was Virgin. But on board, they have no-one to blame but themselves if they fail to solve the situation.

The moral of the story is that if anyone has problems of this nature in future, they should tell the flight attendants upon boarding.

Agree, disabled people have NO right whatsoever and there is absolutely no point in ringing special assistance or pre booking seats. Its best to let the cabin crew, pilot or air marshal to sort out.