Consumer Rights Quiz discussion

Former_MSE_Wendy

:starmod: This is to discuss the Consumer Rights Quiz :starmod:

Please click reply to discuss or ask a question

simonp

12/12 - I'm a consumer genuis

willo65

12/12 yay, i'm quite impressed with myself

yummymummy79

Well I work for CD so very glad I got 12/12!

DVardysShadow

It's broken. Once I complete the questions, it goes back to the start.

Can I have my money back?

pinkduvetdiva

11/12. Not bad, considering I guessed on a couple. :j

Freddie_Snowbits

12/12 and now can we have one for the numpties

civil_disobedience

The test is wrong!

With regards to the faulty television, may I draw your attention to this:

Do a search for 1999/44/EC - this should get you to the following-

Directive 1999/44/EC of the European Parliament and of the council of 25th May 1999 on certain aspects of the sale of consumer goods and associated guarantees. Article 5 covers time limits.

Regarding current UK law, your rights are

Rights under the Sale of Goods Act 1979:

Goods must: FIt the description given; Be of satisfactory quality; Be fit for their purpose. If not the retailer is legally obliged to remedy the problem.


The Sale and Supply of Goods to Consumers Regulations 2002:

You have the legal right to:

Choose repair, replacement, partial or full refund, or compensation if a fault appears within 6 years (5 years in Scotland) and it is reasonable for goods to last that long.



Thus under EU law the television CAN be fully refunded within the 5 months, as it is obvious it is more than reasonable for a television to last much longer than that.

I beleive I score 13/12 :money:

Meepster

civil_disobedience wrote: »

Thus under EU law the television CAN be fully refunded within the 5 months, as it is obvious it is more than reasonable for a television to last much longer than that.

A refund can be given, however it is at the discretion of the retailer. After 5 months of use, the item is deemed to have been accepted as conforming to contract. Whilst a retailer must resolve the problem, they are entitled to resolve it in a way which is most cost effective to them, which most of the time will be either a repair or a replacement. A full/partial refund is a last resort...

Agrajag

For question 5, I answered the expected '7 day cooling off period', but it is possible that this answer is wrong.
The way the question is worded, I felt could be interpreted as you made an appointment for a visit at your home. In this case, I think the rules are different (It does not count as 'doorstep' selling if an appointment is made), and I am not sure the cooling off period counts in this case.

I am pretty certain this used to be true, but things may have changed, and I may be completely wrong. Anyone know any better?

Meepster

Agrajag wrote: »

For question 5, I answered the expected '7 day cooling off period', but it is possible that this answer is wrong.
The way the question is worded, I felt could be interpreted as you made an appointment for a visit at your home. In this case, I think the rules are different (It does not count as 'doorstep' selling if an appointment is made), and I am not sure the cooling off period counts in this case.

I am pretty certain this used to be true, but things may have changed, and I may be completely wrong. Anyone know any better?

The seven day cooling off period applies to any contract signed out of their place of business. It isn't affected by any appointments made...