HELP! O2 complaints

sammy115

smcicr wrote:

heyho - yup, i also got some joy from emailing a complaint to peter erskine (got contacted by people from his 'team' and problem was sorted suitably) i used peter.erskine@o2.com iirc.

miss sixty - you'll probably get more / some answers if you start a new thread asking about the ringtones.

thanks to this post - I emailed this address about a complaint. I didn't receive a reply or acknowledgement that my complaint had been received, but two days letter (a coincidence perhaps!) I got a letter from O2 offering me a deal on my contract. (I had been cut off and was being charged for the whole contract). Now they have reconnected me at no charge and given me one month rental free. I just have to pay what I originally owed, which was £118. I couldn't pay this when I got made redundant and despite me trying to sort it out they wouldn't listen - until I emailed Peter.

Thank you so much (missing the thanks button a lot!):beer:

heyho_3

They helped me too... thank you and I have been give a top customer guy to help with any more problems yay!!!