Should an ebay item be clean and washed?

NJW69

I have just bought a baby car seat as a spare for our house for a grandchild we are expecting. It arrived today and is absolutely filthy. The cover has baby sick on it and its covered in pet hairs etc. Even the plastic handle and side bits are covered in dirt. I did only pay 99p for it but with postage this was nearly £15. I emailed the seller back saying that the listing said good condition and he has kind of said what do you expect for 99p but he will refund. It will cost me about £9 to post it back to him.

I appreciate the amount is small but it is so bad I wouldn't even think of putting it out for the charity shop. Am I wrong in expecting that anything for sale should be clean?

VanyaHargreeves

I believe it does say in the ebay rules that the listed items should be clean.

MUMMYTO2BOYS

Sounds like someone was peeved that their item sold for 99p so sent it in a crappy state!

soolin

The rules relating to 'clean' items actually only apply to clothes. Eveything else is as per the auction description and if it doesn't say that it is good/clean or whatever then it is always best to check.

NJW69

The description said good condition so I presumed that also meant clean. I took some photos and sent them back to him but it didn't make any difference he still seems to think I'm being unreasonable. Can you post photos on here? I'm not sure how to do it but if I could you would be able to see the state of it.

*Scottish*Lass*

I had exactly the same thing happen to me! I bought a stroller & car seat that cost 99p, postage £15. When it arrived it was filthy & stinking! There was sick, food & milk all over both the buggy & the car seat. I had to put it as it was making the whole house smell. I messaged the seller who said exactly the same thing "It only cost 99p, if it had gone for more I would have cleaned it". I sent a full list of all the marks and problems with the buggy/seat to the seller and said I would be listing this in my dispute and received a message back saying "Sorry, my husband sent it without checking it and it was him that replied earlier I have refunded in full please do as you see fit with the buggy." Nobody should receive items like that, its disgusting!

MUMMYTO2BOYS

NJW69 wrote: »

The description said good condition so I presumed that also meant clean. I took some photos and sent them back to him but it didn't make any difference he still seems to think I'm being unreasonable. Can you post photos on here? I'm not sure how to do it but if I could you would be able to see the state of it.

Yes I'd expect it to be clean too. I'd leave a neg describing it's condition as disgustingly as you can. This would hurt more people more than having to make a refund.

chja

You would think that most normal people would have sufficent pride in themselves to clean it first.

Please neg them for the benefit of all buyers.

NJW69

Thought I may have been over reacting but I have seen some pretty grubby stuff over the years on some very poor estates. I have had to take it out of the house as it is so bad.

Was going to give negative feedback (never have before) but prompted to contact seller which I did. Will I think take to tip and give negative feedback.

Thanks all.

eilidh_s

If I bought something that was dirty then I might send it back but it depends what it is. For 99p though, I think I would just clean it myself. I've just sold a white hangbag on ebay and I was wraping it up to send it away today but I noticed that I must have put it down on something cos it has a big brown dirty mark on it. It isn't anything major but I've emailed the buyer to see what they want to do because if I keep it and wash it then by the time its dry it will be late in the mail. If I was going to sell something that was dirty then I would make sure it was quite clear in the picture. I sold a pair of jeans that had an ink stain that I couldn't get out, but I took pics of it and made it very clear in the auction.

pinkshoes

If it's going to cost £9 to send it back, could you not just get it dry cleaned or something? or blast it with a pressure washer? put it in dishwasher???

I would leave a negative too, as sending an item covered in baby puke is vile!