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Please help me - keep getting virus warnings

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welsh_cake
welsh_cake Posts: 897 Forumite
in Techie Stuff
If anyway can help me with this i will be eternally grateful.
I bought a Toshiba laptop about a month ago and within 2 weeks it said i had a virus and trojans and it wouldn't let me do anything with it until i downloaded antivirus software, which i had to pay for!
Anyway, i paid for the antivirus and everything was fine until tonight when it says i have trojans and viruses again so i tried to look for the antivirus software that i downloaded the other week and cant find it anywhere. I have now downloaded Avast for free, but Windows Protection Suite is still telling me i have a virus and to pay again to get it removed. Does anyone know what i can do. Do i still have the viruses or is this computer safe to use?
Any help will be gratefully received.
Welsh
If dogs don't go to heaven, then I want to go where they go. :A
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Comments

  • fiddiwebb
    fiddiwebb Posts: 1,806 Forumite
    It sounds like you have an rogue antivirus programme, it tells you have viruses when in fact you possibly don't and the programme demands payment to remove the false viruses it displays.

    Download Malwarebytes and update it before running a scan.
  • welsh_cake
    welsh_cake Posts: 897 Forumite
    Sorry to be a pain, but i dont know what malwarebytes are and how do i do a scan? Sorry, but i am not technical at all. So does this mean that i can ignore the prompts when they keep popping up? Also, the antivirus i paid for a few weeks ago, should i be worried they have my bank details? Was it a scam?
    If dogs don't go to heaven, then I want to go where they go. :A
  • Taffybiker
    Taffybiker Posts: 927 Forumite
    I second fiddiwebb's post. You have most likely been a victim of the fake anti virus scam.
    Try saying "I have under-a-pound in my wallet" and listen to people react!
  • fiddiwebb
    fiddiwebb Posts: 1,806 Forumite
    Ooops...just noticed you mentioned the programme in your post "Windows Protection Suite".

    Follow this link to remove..........

    http://www.geekpolice.net/malware-removal-guides-f12/remove-windows-protection-suite-removal-guide-t12830.htm
  • welsh_cake
    welsh_cake Posts: 897 Forumite
    Thank you so much Am downloading now so hopefully this will fix it. I knew i would get the answer i needed on here!
    If dogs don't go to heaven, then I want to go where they go. :A
  • davester
    davester Posts: 4,079 Forumite
    Part of the Furniture Combo Breaker
    edited 13 September 2009 at 7:40PM
    Yes you are the unfortunate victiom of a fake program.

    When you have cleaned your PC with the above suggestion, Download and use Avast or AVG as your virus protection, both free and easy to use.

    Contact your card company you might be protected from this kinda fraud and get your money back, the bank might be able to reverse the payment.
    Survey earnings total 2009 £417, 2010 £875, 2011 £574
  • fiddiwebb
    fiddiwebb Posts: 1,806 Forumite
    Download and use Avast or AVG as your virus protection, both free and easy to use.

    The OP has Avast already, I would avoid AVG, personally I would go for Avira ;)
  • davester
    davester Posts: 4,079 Forumite
    Part of the Furniture Combo Breaker
    fiddiwebb wrote: »
    Download and use Avast or AVG as your virus protection, both free and easy to use.

    The OP has Avast already, I would avoid AVG, personally I would go for Avira ;)
    :money::money::money::money::money:
    Survey earnings total 2009 £417, 2010 £875, 2011 £574
  • Taffybiker
    Taffybiker Posts: 927 Forumite
    fiddiwebb wrote: »
    Download and use Avast or AVG as your virus protection, both free and easy to use.

    The OP has Avast already, I would avoid AVG, personally I would go for Avira ;)

    Avast and Avira are both excellent programs - it just boils down to preference in the end.
    Try saying "I have under-a-pound in my wallet" and listen to people react!
  • welsh_cake
    welsh_cake Posts: 897 Forumite
    Well I have Avast now. Cant believe i was scammed. Will be contacting the bank to see what i can do. The link above worked a treat anyway and I cant thank you guys enough for all your kind help and advice.
    If dogs don't go to heaven, then I want to go where they go. :A
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