Accepting refurbished phone?

before_hollywood

but if they repair the faulty one you take in surely if you accept it then it has been refurbished?

this isnt a new thing, i got sent refurbished phillips savvys (god they were awful phones)

lufcgirl

Do people really expect the networks to have a huge stash of brand new mobile phones to give out when a phone is in need of repair?! Our systems use isolation to determine where the problem lies. So what if we sent you out a brand new phone, then it failed and our systems said it was the phone again...theres a cost of up to £600 for us straight away. It could be the sim card, battery, charger or even memory card causing the problem!

We take in the phones that are broken, repair what is wrong with them and then test and send them out to customers in need of a replacement with a brand new casing...I think thats fair enough. And as Before Hollywood said, even if we repaired your phone, you'd be using new parts so it'd be refurbished.

Old_Gold

33pelter wrote: »

In effect, refurbished phones are luck of the draw. Some are brand new phones with the tiniest faults which are fixed easily and the phone is as good as new (perhaps only being a day older than a new 1!) and others slightly older (but never very old!).
In this sense I can see why you would want a replacement phone but don't knock buying refurbished stuff on the head anyone, especially very expensive stuff, saves alot of money and there should not be any difference in quality and you have alot of rights!

But that is the point - it is a choice. If you buy something new you dont want a recon. Surely when you buy a recon yourself you dont pay the price of a new one?

[Deleted User]

I've never had problems with reconditioned stuff. Never been able to tell the difference.

Jon_01

Referbs are phones that have been sent back under the 7 day return system as has been said above. So you're returning a phone 4 months old and getting one back that's less than 7 days old. What the problem with that?
As lucfgirl says the network don't have an limitless stock to send out and any why, you've sent a used phone back why would you expect to get a new one ? Using that system you could return one every few months and keep getting new ones, most company's would soon go bust. . .

33pelter

Old_Gold wrote: »

But that is the point - it is a choice. If you buy something new you dont want a recon. Surely when you buy a recon yourself you dont pay the price of a new one?

Then again we assume no foul play e.g. every item we are sold is new.
Think of it this way, I work in a department store, 28 day return on all items, the clothes you buy could have been in someone elses wardrobe for 28 days but you are accepting them as if they are straight out of the warehouse!

OneADay

33pelter - you mean to tell me someone could have been wearing my shorts and been in my pants before I got them - UGH!

33pelter

well - no return on underwear of course for hygiene reasons!
but in theory, what is to stop someone wearing a pair of jeans for a month and keeping the label tucked away, before returning them in same condition as new?!

gjchester

lufcgirl wrote: »

The outisde casing due to H&S has to be brand new.

Nope, I've had a refurbs that have come with scratched body. I expected a refurb and accepted that was possible, so I didn't complain.

I've also had a refurb that came with someone elses phone numbers still stored on it, so I'm guessing the refurb process / criteria is not strictly followed either.

xukc

I have a similar problem with the slight difference that my phone was only a couple of weeks outside the 28 days guarantee. I went to pick it up from a Vodafone shop yesterday and was told that they couldn't repair it so had sent a refurbished one. I didn't really expect it and the staff were a bit rude when I asked a few questions, so I just picked it and left but I'm planning to call Vodafone later today. The thing is that the phone was only about 6-7 weeks old when it developed the fault, thinking about it it probably happened within the 28 days or was there from the start. Never had a Blackberry before, I thought it was just me being clumsy with it while getting used to the touch screen. It didn't occur to me that it could be the phone not quite working properly until it got worse.

I now feel quite upset to be 2 months into my 2 year contract stuck with a refurbished phone. I will take some convincing that the replacement is a new phone, close inspection tells me otherwise. I wouldn't mind a phone that's been returned within the 7 days but not one of unknown age/condition. I am going to call Vodafone and ask them to look at the case again based on me having the phone for such a short time. Any advice on what to say, I'm not that persuasive over the phone?