Updated Printable Money off Coupons & Policies Thread 9 (and chat)

bulgariafairy

Milliesmum wrote: »

Hi all - apologies in advance, this may be a long post....

A few weeks back I posted to say that we'd had a sudden blanket ban on all internet vouchers in my local store. I wrote several times to Customer Services, who were initially very supportive and promised to do all they could to help resolve things with the store themselves. Then all went quiet. I then forwarded all my emails to Terry Leahy. Here's the reply I got:
++++++++
Dear Mrs .....
>
> Thank you for your email addressed to Sir Terry Leahy, our Chief Executive, to which I have been asked to reply.
>
> I was concerned to learn of the problems you have experienced when trying to redeem your coupons at our xxxxxxx store. I can understand why you are so disappointed and would like to offer my sincere apologies.
>
> Having addressed your concerns with our Customer Service Operations Department, and with our Senior Marketing Manager responsible for this area of the business, I can confirm that customers can pay for their shopping using branded coupons, as long as they are all in date, we stock the items, and that our multiple coupon criteria has been met. This also includes coupons printed from the Internet, however, some of these vouchers may be subject to acceptance at the discretion of the Store Manager.
>
> To ensure that the points raised in your email are dealt with appropriately, I also discussed the details of your complaint with xxxxxxx, our Store Manager at xxxxxxxxxxxx. xxxxxxxx (store manager) explained to me that accepting so many coupons had impacted the standard of service he was able to deliver to our customer. As you may be aware, at Tesco, every effort is made to have no more than one other customer waiting in front of you at any one time. Unfortunately, accepting coupons had impacted queue lengths and resulted in our customers experiencing delays at our checkouts. xxxxxxxx (store manager) therefore attempted to resolve this problem by removing our coupon acceptance policy.
>
> While I understand that we are currently reviewing our coupon acceptance policy, stores are to adhere to our existing policy for the time being. I have explained this to xxxxxxxx (store manager) . I am confident that you will not experience any further problems of this nature when visiting our xxxxxxxxxx store in the future.
>
> Once again, I am very sorry for the upset and disappointment we have clearly caused. I do hope that you feel reassured by my response and that we can continue to look forward to your much valued custom.
>
> Thank you for bringing this matter to the attention of our Chief Executive.
>
> Kind Regards
>
>
> Adrian Russell
> Customer Service Executive
+++++++++++++++
Excellent, I thought ("we'll see, thought my cynical twin-brain"). Just to be on the safe side, I emailed him back to clarify - here's his response:
++++++++++
Dear Mrs xxxxx
Thank you for replying to my email.
I can confirm that coupons are accepted at our xxxxxxxxxxx store and that you should not experience any further problems of this nature.
I am happy that this matter has now been resolved to your satisfaction. Once again, I would like to offer my apologies for the disappointment and inconvenience we had caused you on this occasion, and thank you for letting me know.
Kind Regards
　
Adrian Russell
Customer Service Executive
+++++++++++
So, armed with this cheery assurance, off I went to the store, armed with a bunch of in-date, non-identical internet vouchers which I had used perfectly ok prior to the ban. Needless to say, the signs were still up, and it was a "sorry, no internet vouchers" at the till and at Customer Services.

I immediately emailed Customer Services to let them know how disappointed I was. Am now awaiting response. Will keep you posted if you're interested.

MM

I have a really good idea as to what can be done to help this. preferably, they do this in my store anyway. the team leaders go through the coupons if you go up to them before you go through the till so it doesn't cause a hold up, and then when they've all been checked i go through the till, they use the hand scanner and its super fast. that wouldn't affect their precious one in front would it??!!

bulgariafairy

honestly old ladies packing slowly would take up more time than that!!!!!

BLUEWKD

:hello:Good Morning all

I have just received my £25 Ocado voucher from collecting the times mast heads, so for anybody still waiting, they are on the way:D
Has anyone heard of a new mast head promotion

madmuppet5

BLUEWKD wrote: »

:hello:Good Morning all

I have just received my £25 Ocado voucher from collecting the times mast heads, so for anybody still waiting, they are on the way:D
Has anyone heard of a new mast head promotion

Mad missed this one :eek: Got the M&S one which I gave to me Mum

System

Milliesmum wrote: »

I then forwarded all my emails to Terry Leahy. Here's the reply I got:

...

As you may be aware, at Tesco, every effort is made to have no more than one other customer waiting in front of you at any one time. Unfortunately, accepting coupons had impacted queue lengths and resulted in our customers experiencing delays at our checkouts. xxxxxxxx (store manager) therefore attempted to resolve this problem by removing our coupon acceptance policy...

That's interesting and quite understandable if someone's putting a whole wad of coupons thru the till. Maybe those using over 20 coupons per time are putting the policy at risk just as much as those using dodgy coupons?

While I understand that we are currently reviewing our coupon acceptance policy

Cue manic mode!

Mum2Hannah

Milliesmum it must be quite distressing having the letter from TL's office and still going thru the same problems...:( if queues were a problem then I'm sure these can be worked out especially if the runners/supervisors are monitoring them... I feel the reason the GM gave to TL's office, whilst true, could have been exaggerated (if stores are unwilling to accept and abide by the Coupon Policy) unless there's sooo many cmrs who come in with coupons? I also feel TL's office has been receiving quite a few letters from cmrs who have been unable to redeem their coupons in store and haven't had much luck in resolving their concerns within the store... whilst I appreciate T's generosity in accepting our coupons when the product hasn't been purchased it's a decision they've made and their stores should accept this and get their staff trained (which seems to be one of the excuses stores use with Head Office)... Moreover, I feel TL's office should educate their senior managers in stores about the benefits of accepting coupons as per their policy (as if this wasn't in T's benefit it wouldn't be there) and deal with any grievances the stores have with the current policy... here, I've had my say, lol!:p Sorry for the long post...:o

Picasso7

I go shopping armed with my e-mail from HQ. My local store boggled, but now they know me! And it all goes through. If buying frozen products I sometimes check w CS first so get the hassle over before shopping.

josie

bham-dave wrote: »

Dunno about that - you'd have to factor in the SA's wages.

Say for instance a checkout operator gets £8 per hour, that's 13p per minute cost to Mr T. (Ignoring any employer's NI)

So they'd have to scan 7 coupons per minute (at 2p handling fee each) to be in profit.

Now a Saturday lad could easily scan at least 20 per minute but a midweek trout may take 10 minutes per coupon...

Not forgetting the people who cash up and handle them again and those who bundle them all off to send to the manufacturer too!

Picasso7

When SmartCoupon send you an e-mail with a code because your coupon 'didn't print', is it a duplicate of what printed or has it new numbers? Numbers so small I can't quite see to work it out. I don't want to do something wrong.

nahteb20

Picasso7 wrote: »

When SmartCoupon send you an e-mail with a code because your coupon 'didn't print', is it a duplicate of what printed or has it new numbers? Numbers so small I can't quite see to work it out. I don't want to do something wrong.

They give you a code to recover your coupon, it will be the same coupon with the same Id code so you can only print once.

hope this helps
xx