Updated Printable Money off Coupons & Policies Thread 9 (and chat)

couponmania

odollybird wrote: »

:mad: i am fumeing i have just finished work and on the way home i always call in to my small local tesco's garage that's also mini super market i have been doing this for nearly a year and they accept all forms of coupons e.g. internet and newspaper ones. and over the past couple of weeks i have noticed it has gotton buisier and buisier and one of the assistants told me that the word has got around that they take all coupons and greedy people have been traveling from afar and in groups of 3,s 4,s and 5,s they have been going in and doing there shopping taking it to there car and then going back for more shopping and they all do this for up to 7 or 8 times (TALK ABOUT TAKING THE !!!!) . anyway upon entering tonight i got half way round with my shopping only to be told they had stopped taking all coupons as of last nite they had an email sent yesterday to tell them to stop it with imidiate effect. the greedy people have spoilt this for all the regulars that went in and did not abuse the coupons , i only ever went round the once then came out. SO WELL DONE TO YOU ALL YOU KNOW WHO YOU ARE THANKS FOR SPOILING A GOOD THING :mad: i just had to get this of my chest i am giong to try and wind down now

dont suppose this was the one in mansfield was it - i have been using that one for a good few months now and then went in the other day and there are signs up saying with immediate effect this store no longer accepts internet coupons - from what staff were telling me they couldnt get away from the tills to fill the shelves and that the week before they stopped it they took more on coupons than they did cash!!!!!

gill377

thanks everyone for my thanks ,pink has supped a full bottle of gallo wine, I just had a taste and it lovely,took all my will power not to have a glass,because of my diet,in readiness for my next jaunt,

Mum2Hannah

Just about to retire for tonight but was thinking in view of the recent 'drought' on MOCs am looking forward to see what the GFS is going to bring on the MOC front! It better be good...:D with loads & loads of MOCs!!!:p Can you just imagine all us couponners in with our big bags/little suitcases and not many MOCs to be found?!:eek::eek::eek:

Milliesmum

Hi all - apologies in advance, this may be a long post....

A few weeks back I posted to say that we'd had a sudden blanket ban on all internet vouchers in my local store. I wrote several times to Customer Services, who were initially very supportive and promised to do all they could to help resolve things with the store themselves. Then all went quiet. I then forwarded all my emails to Terry Leahy. Here's the reply I got:
++++++++
Dear Mrs .....
>
> Thank you for your email addressed to Sir Terry Leahy, our Chief Executive, to which I have been asked to reply.
>
> I was concerned to learn of the problems you have experienced when trying to redeem your coupons at our xxxxxxx store. I can understand why you are so disappointed and would like to offer my sincere apologies.
>
> Having addressed your concerns with our Customer Service Operations Department, and with our Senior Marketing Manager responsible for this area of the business, I can confirm that customers can pay for their shopping using branded coupons, as long as they are all in date, we stock the items, and that our multiple coupon criteria has been met. This also includes coupons printed from the Internet, however, some of these vouchers may be subject to acceptance at the discretion of the Store Manager.
>
> To ensure that the points raised in your email are dealt with appropriately, I also discussed the details of your complaint with xxxxxxx, our Store Manager at xxxxxxxxxxxx. xxxxxxxx (store manager) explained to me that accepting so many coupons had impacted the standard of service he was able to deliver to our customer. As you may be aware, at Tesco, every effort is made to have no more than one other customer waiting in front of you at any one time. Unfortunately, accepting coupons had impacted queue lengths and resulted in our customers experiencing delays at our checkouts. xxxxxxxx (store manager) therefore attempted to resolve this problem by removing our coupon acceptance policy.
>
> While I understand that we are currently reviewing our coupon acceptance policy, stores are to adhere to our existing policy for the time being. I have explained this to xxxxxxxx (store manager) . I am confident that you will not experience any further problems of this nature when visiting our xxxxxxxxxx store in the future.
>
> Once again, I am very sorry for the upset and disappointment we have clearly caused. I do hope that you feel reassured by my response and that we can continue to look forward to your much valued custom.
>
> Thank you for bringing this matter to the attention of our Chief Executive.
>
> Kind Regards
>
>
> Adrian Russell
> Customer Service Executive
+++++++++++++++
Excellent, I thought ("we'll see, thought my cynical twin-brain"). Just to be on the safe side, I emailed him back to clarify - here's his response:
++++++++++
Dear Mrs xxxxx
Thank you for replying to my email.
I can confirm that coupons are accepted at our xxxxxxxxxxx store and that you should not experience any further problems of this nature.
I am happy that this matter has now been resolved to your satisfaction. Once again, I would like to offer my apologies for the disappointment and inconvenience we had caused you on this occasion, and thank you for letting me know.
Kind Regards
　
Adrian Russell
Customer Service Executive
+++++++++++
So, armed with this cheery assurance, off I went to the store, armed with a bunch of in-date, non-identical internet vouchers which I had used perfectly ok prior to the ban. Needless to say, the signs were still up, and it was a "sorry, no internet vouchers" at the till and at Customer Services.

I immediately emailed Customer Services to let them know how disappointed I was. Am now awaiting response. Will keep you posted if you're interested.

MM

CouponWoman

Hi Milliesmum and good morning to all.

I think I would of asked to see the customer services manager and showed him/her the email.

Hope you manage to get it sorted.

swannee_D_3

fantastic!! I'll be fillin me freezer with these today!!


Special Purchase £2.00
TESCO WHOLE CHICKEN 1.40KG SPECIAL PACKS ONLY
£2.00

mrs_angry

Mum2Hannah wrote: »

Just about to retire for tonight but was thinking in view of the recent 'drought' on MOCs am looking forward to see what the GFS is going to bring on the MOC front! It better be good...:D with loads & loads of MOCs!!!:p Can you just imagine all us couponners in with our big bags/little suitcases and not many MOCs to be found?!:eek::eek::eek:

alright alright, im well jelous as i cant go:D;)

sinw

I immediately emailed Customer Services to let them know how disappointed I was. Am now awaiting response. Will keep you posted if you're interested.

MM[/QUOTE]

Yeah I would just show them the email and if no joy ask for the store manager to come down. I have dealt with this customer service manager too and he is a nice guy, no nonsence and straight to the point. The message did not filter down in my store so I asked for the manager, couple underhands were sent on recon and saw the letter, pooped their pants and resolved the matter in hand.

good luck...

ps. I think it's really rude this store to discriminate against you, queues are there problem, not yours, u are a paying customer afterall....

mrs_moneyspinner

hi all, I had same prob as millies mum and after emailing Sir Terry got a similar reply on letterhead (at my request) by post. My branch of T does not observe the policy or care what I have to say about it and just flatly say NO. I can use one coupon per shop only. I no longer go in there AT ALL - I don't buy ANYTHING from them.

mrs_moneyspinner

p.s. congrats on your medal Gill you are always so helpful and so good at sharing your finds, you deserve it!