Sky+ Problems

janninew

Hi
Hope somebody can give me some advice please?

I have had Sky+ for 2 years, no problems so far. Last week my box has been playing up. It doesn't always record things and I often get the message that the channel I want to watch is having technical difficulties. It is doing really strange stuff, like for example, I had it set to record X Factor last night, the red R is next to X Factor in my planner, but it isn't recording it. I'm also getting failed recording messages due to power cuts (not had any) and clashed programmes! I'm not sure if this is related to the bad weather that we've been having, but its getting very annoying! Another thing i've noticed is there is no background music when i'm searching through the TV guide, its silent!

Any ideas or suggestions as i'm getting fed up of my fav programmes not getting recorded.

Many thanks
Janninew

Pokerlad

Is your box showing both inputs have signal? Check in Services - System setup - signal test

captainprincess

I'd had my Sky+ box about a year when it started doing the same thing, it would say it was recording and wasn't and would just completely freeze as well. I contacted sky and they said they would try and fix it over the phone if not an engineer could come out the next day, they managed to fix it over the phone with me doing various things via the remote and typing in codes, and it has been fine ever since. So I would suggest giving Sky a call, they were very helpful

janninew

Pokerlad wrote: »

Is your box showing both inputs have signal? Check in Services - System setup - signal test

Thanks. I've just checked this out and its showing that both inputs have a signal, its nearly a full signal strenght and both the lock indicators are showing as ok!

janninew

captainprincess wrote: »

I'd had my Sky+ box about a year when it started doing the same thing, it would say it was recording and wasn't and would just completely freeze as well. I contacted sky and they said they would try and fix it over the phone if not an engineer could come out the next day, they managed to fix it over the phone with me doing various things via the remote and typing in codes, and it has been fine ever since. So I would suggest giving Sky a call, they were very helpful

Thanks for that! Did Sky say they would charge you if they came out?

Pokerlad

Is it a Thompson box by any chance? If so it sounds like the PSU is failing, a known problem with the Thompsons (both plus box and HD boxes).

janninew

Pokerlad wrote: »

Is it a Thompson box by any chance? If so it sounds like the PSU is failing, a known problem with the Thompsons (both plus box and HD boxes).

Hi Pokerlad
How do I know what make it is? I can't see any writing on the actual box, it just says Sky+ on it, I can't see a name?

loopy_lass

hi, just to say my sky+ is doing the same, failed recordings, clashed recordings etc.... wonder if its a fault at their end... will ring them tomorrow....

loops

janninew

loopy_lass wrote: »

hi, just to say my sky+ is doing the same, failed recordings, clashed recordings etc.... wonder if its a fault at their end... will ring them tomorrow....

loops

How strange! If they can shed any light would you mind posting back on here tomorrow?

Thanks
Janninew

Pokerlad

janninew wrote: »

Hi Pokerlad
How do I know what make it is? I can't see any writing on the actual box, it just says Sky+ on it, I can't see a name?

Services - System Details will give you the make.

janninew

Pokerlad wrote: »

Services - System Details will give you the make.

Thanks, I've just checked and yes its a Thompson!