Scottish Power's exit fee

1carminestocky

Hmmm....would this be something Martin may be interested in investigating? It's happening far too frequently to be classed as a one-off from an untrained CS rep IMO. I just can't imagine a rep saying stuff like this without being instructed to Maybe time [STRIKE]Spanish[/STRIKE] Scottish Power was investigated....

Cardew

1carminestocky wrote: »

Hmmm....would this be something Martin may be interested in investigating? It's happening far too frequently to be classed as a one-off from an untrained CS rep IMO. I just can't imagine a rep saying stuff like this without being instructed to Maybe time [STRIKE]Spanish[/STRIKE] Scottish Power was investigated....

He is. From Martin's newsletter:

Warning! Did you cap with Scottish Power last summer? Switch NOW to avoid costly locked-in tariff!
Last summer, to beat the ensuing 30% plus price hikes, 100,000s capped... one of the big tariffs was Scottish Power's Fixed Price Energy 2009. If you've got it, it finished on Mon (31 Aug). Act now. It's already shifted you to a new year-long capped tariff, and unless you switch before the end of Sept it'll lock you in with an exit penalty. Yet there are cheaper tariffs elsewhere, including caps if you want one. Is this legal? We're investigating whether it's allowed to lock you in by default,

1carminestocky

Cardew wrote: »

He is. From Martin's newsletter:

I was talking specifically about the fact that SP reps have clearly been ringing customers and basically lying with regard to being charged an exit fee if they instigated the switch before 31/8/09 when it's clear that the relevant date is when the switch actually completes.

Cardew

1carminestocky wrote: »

I was talking specifically about the fact that SP reps have clearly been ringing customers and basically lying with regard to being charged an exit fee if they instigated the switch before 31/8/09 when it's clear that the relevant date is when the switch actually completes.

Conspiracy or C0ck-up?

If it is a deliberate policy of lying, then someone in Management forgot to tell Craig the Scottish Power rep on this thread.

1carminestocky

Cardew wrote: »

Conspiracy or C0ck-up?

If it is a deliberate policy of lying, then someone in Management forgot to tell Craig the Scottish Power rep on this thread.

Disappointing. Think about it. Craig is the public face of SP on MSE. He's talking to potentially thousands. In black and white. The individuals reporting this remarkably similar-sounding conversation with their SP CS rep here are just that - individuals. And it's just that - a conversation, no recourse to re-reading it later. There's a huge difference.

PS This is in no way denigrating Craig, he seems a real decent sort. But so do the company reps on Watchdog once they've had their pants pulled down.

PS Of course, the CS reps could just have been misinformed. Let's be honest, this is the energy industry, nothing really bad is gonna happen to a Big Six'er (npower sculpting?)

Scottish_Power

As always I am feeding these issues back to the appropriate heads of department to ensure the information given to customers is entirely accurate.

I can only apologise if some of you have been given a false impression with regards the application of cancellation fees. I can assure you 100% this is not a deliberate policy of misinformation.

Craig @ ScottishPower

robt7893

scottishpower_company_representative wrote: »

As always I am feeding these issues back to the appropriate heads of department to ensure the information given to customers is entirely accurate.

I can only apologise if some of you have been given a false impression with regards the application of cancellation fees. I can assure you 100% this is not a deliberate policy of misinformation.

Craig @ ScottishPower

Hi Craig,
If someone is penalised the £50 by SP, will you just take it from the amount we are in credit or will you ask our permission first before takeing it?? also what sort of a procedure have SP got to recoup this money after it has been taken.

Vestra

robt7893 wrote: »

Hi Craig,
If someone is penalised the £50 by SP, will you just take it from the amount we are in credit or will you ask our permission first before takeing it?? also what sort of a procedure have SP got to recoup this money after it has been taken.

It would just be added to your final bill.

robt7893

Vestra wrote: »

It would just be added to your final bill.

But the problem is how difficult will it be trying to get it back off them.

1carminestocky

The potential difficulty in getting it back should be cushioned by the compensation you receive after you've complained to the regulator about this illegal/fraudulent action being taken. I'm not sure SP would now go ahead with such a move, tbh.