Just lost my Iphone!!!!

DebtCollector_2

Hi
i really need sonme help here asap
I have just lost my Iphone, i had it on the bus with me today. I was listening to my itunes when i recvd a phone call and i took it out of my pocket and answered the call and then put it back in my pocket not plugging the ear phones back in. Ive just got into my work there and ive not got my phone, so as you can imagine im in a state of panic.:mad:

The only insurance i currently have is the Bank of Scotland Ultimate rewards account mobile phone insurance. I dont even know were to start with them, who i call? Will i be coverd? do i need to pay anything?

Please help

Jon_01

Call the network your on and get it blocked or you'll get the bill for some *&^% calling oversea's on it when they find it. You're liable for all calls until you report it lost to the network

Go do it NOW !!

DebtCollector_2

Right its been cancelled.
I have just to go into one of their shops and get a new sim card and contact customer service to get my old number back. They said i wont have any of my old numbers on it because i didnt have ZYB??

They have cancelled the phone with an initial ban through the IMEI number, again?? dont know what that is.

They have advised my, cover me insurance was cancelled 4 months ago. ( This is when i switched the insurance to HBOS Ultimate rewards)

Am i going to be coverd here??

sporedude

Did you register the phones IMEI with HBOS?

jd87

There is a link on this page to the Policy Booklet which has all the info you need: http://www.bankofscotlandhalifax.co.uk/bankaccounts/ultimatereward.asp

You are covered for loss, but you will need to have given HBOS your phone's IMEI number (serial number) so I hope you did that! It looks like there is a £30 excess to pay.

DebtCollector_2

sporedude wrote: »

Did you register the phones IMEI with HBOS?

Yes i done it ages ago, i dont even have a number to call them on??
My network provider stated they use the IMEI number to block the phone and stop the phone from working or something?

sporedude

They do yes, I have that exayct account, Ill try and find you the number.

Antispam

Contact bus company to see if it was handed in, you never know not everyone is in it form themselves

sporedude

08451 24 14 01, Thats the number for the Mobile Insurance

Jon_01

The IMEI is logged by the network when the phone comes on. When the phone reported lost/stolen the IMEI is blacklisted and no UK network will allow it access.

DebtCollector_2

sporedude wrote: »

08451 24 14 01, Thats the number for the Mobile Insurance

Thanks, i will give them a call.

I just had a look over the terms and cond there with the mobile phone insurance, I hope tehy will sort this as i now what some of these insurance companys are like. Not wanting to pay out etc as the phone wasnt zipped up and padlocked in my pocket