Npower waste of time

Lewigreg081281

And also the fact I was told yesterday a manger would call me back and they never did. Instead i rung them and finally got through to a manger (Debbie) who said the appointment they had booked for friday for the meter change wouldn't be going ahead because it takes more than 3 days to book a meter change in. So now I have to wait until the 11th Sept again misadvised. And also the fact she said the complaint had been shutdown the same day it was made as it wasn't logged properly.

She did offer to re-bill my account for the past year once the meter was fitted. Along with a £25 cheque but I don't feel this is acceptable after a year of bad advise and the fact the they themselves have admitted that i have been paying over the odds for over a year and the fact one of their own staff members said he couldn't believe nobody had advised me of this before

I feel i would of continued to pay over the odds if it wasn't for him plus how many people are they doing this too? then thinking a £25 cheque when they get caught out will cover it.

I am firstly getting my account re-billed then I am thinking of taking it further.

L

Lewigreg081281

Yes I have an economy 7 meter and the electric was not being used at night they obviously new this and it took them a year for somebody to actually help me out

Vestra

Lewigreg081281 wrote: »

And also the fact I was told yesterday a manger would call me back and they never did. Instead i rung them and finally got through to a manger (Debbie) who said the appointment they had booked for friday for the meter change wouldn't be going ahead because it takes more than 3 days to book a meter change in. So now I have to wait until the 11th Sept again misadvised. And also the fact she said the complaint had been shutdown the same day it was made as it wasn't logged properly.

She did offer to re-bill my account for the past year once the meter was fitted. Along with a £25 cheque but I don't feel this is acceptable after a year of bad advise and the fact the they themselves have admitted that i have been paying over the odds for over a year and the fact one of their own staff members said he couldn't believe nobody had advised me of this before

I feel i would of continued to pay over the odds if it wasn't for him plus how many people are they doing this too? then thinking a £25 cheque when they get caught out will cover it.

I am firstly getting my account re-billed then I am thinking of taking it further.

L

Seems pretty good of them to rebill you to what it should have been as they are under no obligation to do this. Also a goodwill of £25 in this case is good too.

It is the customers responsibility to check their tariff and bill. What do you hope to achieve by taking it further?

Lewigreg081281

I have checked my bill and asked if i would benefit from a change of tariff they have always said it will level out as i have already stated.

Do you work for them by any chance? I think the fact 'they' have said I am paying over the odds and the constant mistakes they have made is the issue. And them re-billing me is the least they should do.

I hope to achieve recognition of what they are doing and compensating for the year of paying over the odds. I feel they use the £25 cheque as a get out of jail card.

Cardew

I have to agree with Vestra above. Your bills are your responsibility.

To be fair to Npower(not easy as they are a dreadful company IMO!) they have some 2 million customers. Are they supposed to carry out an investigation of the consumption and tariff of all their customers?

Would you expect your local grocery store to comment on your purchases with a view to reducing your bill?

Lewigreg081281

and I agree with you both i took it as my responsibility to look at my bill get all the information needed from my bills in the past and i have specifically asked if changing my tariff or meter would benefit me and they have never said yes to this until the other day.

I am not saying they should look into the 2m customers accounts but for it to take a year for somebody to actually say I would benefit from a tariff or meter change is a joke.

Vestra

Lewigreg081281 wrote: »

I have checked my bill and asked if i would benefit from a change of tariff they have always said it will level out as i have already stated.

Do you work for them by any chance? I think the fact 'they' have said I am paying over the odds and the constant mistakes they have made is the issue. And them re-billing me is the least they should do.

I hope to achieve recognition of what they are doing and compensating for the year of paying over the odds. I feel they use the £25 cheque as a get out of jail card.

No I don't work for them. As said I think you have had it lucky for them to recalculate your bill and offer a goodwill. What do you mean a get out of jail? They haven't done anything wrong.

Lewigreg081281 wrote: »

and I agree with you both i took it as my responsibility to look at my bill get all the information needed from my bills in the past and i have specifically asked if changing my tariff or meter would benefit me and they have never said yes to this until the other day.

I am not saying they should look into the 2m customers accounts but for it to take a year for somebody to actually say I would benefit from a tariff or meter change is a joke.

You might have been more beneficial changing supplier, do you think they would recommend this to you? What about all those people paying more on prepayment meters? Maybe some people like these options.

So you want them to check your account but only yours too? As said it is the customers responsibility to check their tariff and if they want to change their meter or tariff they would need to request this.

I think you would be a bit cheeky pushing this any further and don't see what you would achieve.

ifonlyitwaseasier

OP - please edit the staff members names out of your post.

Lewigreg081281

I think there are a few Npower staff lurking on here!

I am not saying they should check my account off their own back as I have now told you about 3 times, all the information is in front of them when you ring hence them asking for your account number from what i have been told by their own staff member it would of been clear that i was paying over the odds - 'I ALSO ASKED WOULD CHANGING MY T.A.R.I.F.F OR M.E.T.E.R MAKE ANY DIFFERENCE - AT WHICH POINT THEY SHOULD OF ADVISED ME YES, RATHER THAN THE BILL WILL LEVEL OUT IN TIME OR I'LL JUST PASS YOU TO THE EFFICIENCY LINE!

They knew exactly what they where doing - trying to rip me off.

At the end of the day they have admitted themselves that they have been in the wrong this is both from retention and an actual complaints manager. So cheeky or not once the account is re-billed yes I will be taking it further as they are in the wrong and have admitted it themselves.

P.S hasn't your dinner hour finished now back to NPOWER YOU GO!

Cardew

Your arguments are flawed IMO.

Puerile remarks, accusing posters of being npower employees, does not strengthen your case.