MONEY MORAL DILEMMA. Should Angela give the old lady extra time to pay?

ikontix

For the first time I am commenting on a dilemma because I can't believe some of the other responses. Of course the person should have extra time to pay. There is absolutely no question. I would rather be out of a job than be responsible for someone losing their home thru no fault of their own. Many old people have no family, so help to set up direct debits (which many older people do not understand) in case a similar situation occurs in the future is the way to resolve this.

Patricia_Meanwell

If Angela knows the facts are true, then I think she should give the customer more time to pay. In view of banking bonuses, how dare the so called "bosses" take this line and, use psychological blackmail against one of their caring employees. Maybe Angela should try turning the tables with psycological blackmail and use some herself - suggesting she will consider informing the media, at all levels, with the customer's consent of course.

Patricia_Meanwell

The above was in reply to the dilemma regarding Angela and her bank boss. Sorry, this is the first time I have joined in the money moral dilemma and I mistakenly thought you replied in the first box. Hope everyone understands.

ken.bruce

Bankrupt the old girl and tell her you're doing her a favour... score brownie points with the boss and look on it as a benefit to all concerned parties. simply by unloading her from the weight of debt and responsibility she can now relocate to Scotland and get free health and elderly care on the state and it free;s up another house for resale at abargain basement price since the bank will be keen to unload it. its a win win scenario
Why was that so difficult?

civil_disobedience

Damn hell no she shouldn't give her extra time. If the old lady fell down and faceplanted the floor and got behind with her mortgage repayments, then obviously it's time to sell all her worldly posessions and move her in to a old folks home where she can relax her frail mind and body with no concerns for anything other than being underfed and abused.

Quite frankly it's selfish of her family to force this decrepid old dear to live an existence plagued by responsibility and commitments.

Angela at the bank need to put her own bedonkydonk first, we all gots to eat sister. Being nice to old ladies ain't gonna bring the bacom home to mammaw if she gets the sack. Mmm hmm.

Life is for the living.

dave2

It's not relevant that she is sweet, that is a matter for personal opinion and would be nothing but prejudice to allow it to impact the decision.

The hospital visit might or might not be relevant, depends if that is related to the reason for having missed the repayments (e.g. the lack of income was temporary and she can afford future repayments) and if she has payment protection insurance. If it is merely sign that she is "due some sympathy", I don't think that should impact a professional decision - Angela is after all a custodian of other people's savings.

It is also irrelevant that the manager is pressurising, Angela should not be allowing her own personal circumstances to impact a professional decision.

So other than potential hospital-related issues, it's down to her details (credit history, equity etc) and the bank's policy.

There may however be some scope for judgement, if the normal procedures would mean a repo then Angela could consider advising the manager of her decision while noting the "potential for PR implications". If you want to be a nice guy with other people's money then you really must be able to justify it professionally and where possible seek advice from a fellow professional or superior.

brightonman123

i dont think debt chasing would be down to branch staff, anyway- just the mis-selling..?

the boss using scare tactics like this is totally OTT, and needs taking up with HR/unions etcp assingthe buck for taking on dodgy debts in first place.

hundredk

brightonman123 wrote: »

the boss using scare tactics like this is totally OTT, and needs taking up with HR/unions etcp assingthe buck for taking on dodgy debts in first place.

How do you know this from what is posted? Maybe Angela just isn't up to the job when it comes to make the tough decisions.

wildthing01

gosh it scares me if this sort of thing is really going on. this is such an alien world to me - i could never work in finance!!

regarding angela's boss, a bank is a big company, and so should have a proper disciplinary procedure, 6 monthly appraisals etc, plus an HR dept and union rep. so the boss should not be able to make such comments without having gone thru all these procedures, and having documentary evidence. angela shoudl thus be protected.

regarding the little old lady, 'my manager told me to' is not an acceptable legal (or moral) defence - each person has to take moral responsibility for their own decisions and actions. at the end of the day, angela should act on her conscience. she should think about how she would defend any decision she makes if necessary (not just from her boss, but from possible legal action from the little old lady's legal team.......)

one thin i have learnt in life is you cannot please everyone, no matter how hard you try, so you should instead do what you think is the right thing to do and live happily with your conscience.

anyah12

despite the fact that she is being watched, she has to realise a few things, AND make these apparent to the bank managers: If she complies with bank manager's request and shoots the old lady where it hurts when she's down, the old lady will go away and tell everyone she knows what terrible people they are, this will then diffuse throughout society and the bank will loose credibility and respect. customers will leave in droves and in the end, they will loose much more than the little lady's mortgage value. If they let the the old lady have more time, she will be grateful, pass on excellent views to her neighbours, friends etc, they will all join the bank, and the bank will capitalize on the goodwill gesture to 100 times more than the lady's mortgage value!

What banks don't realise is that goodwill gestures may cause a small drop in profits in the short term - BUT - in the long term they are a boon. Once a bank has lost respectability with customers, they can only loose. And it costs more money and LOADS more time to get that back.

So... GIVE THE LADY MORE TIME!
anyah12