MONEY MORAL DILEMMA. Should Angela give the old lady extra time to pay?

cassie42

If she has a good equity in the property yes without a doubt.
If she has a negative equity no way.

emmadragon

I'd personally make the boss do it, I'd go in and see her that you have a difficult case and you need her advice on how to handle it and then let her see how hard it is. If she repo's the old ladies house then its on her bosses head and not hers.

Solomon_Broad

I'd be inclined to warn the old woman, and tell her quietly to speak to the Citizens Advice, and get her to find out her rights. Then I'd start demanding the money.

We all have bills to pay, and it's not like you can walk out of one job into another these days.

cronos

The concept of character lending in our high street banks has long since disappeared. Instead we have under-qualified junior staff masquerading as 'bank managers' with all lending decsions being based centrally. This is no disrepect to those working on the frontline in High Street banks, but the fact is the banks now place more emphasis on sales skills than banking qualificaitons.

This scenario might have been relevant in the 70s, but certainly not now.

jamespir

if it was me i would give the lady an extension but on a conditional basis

kadenza99

1, Approve the extension and note on the file the customers recent change of circumstance.
2, Angela should then immediately take up the workplace conditions with HR as this sounds like an attempt at constructive dismissal.

outofstock

Angela is weak,she favours borrowers who can spin a good sob story and look pathetic. If you borrow there are repayment rules,if you don't pay there are consequences.That's how an advanced economy works.

If that's sounds harsh let's cancel our debts (and the financial system that underpins and depends on obligations being met) and watch 65m people scrabbling around in the woods for berries and firewood.

IainCMartin

cronos wrote: »

The concept of character lending in our high street banks has long since disappeared. Instead we have under-qualified junior staff masquerading as 'bank managers' with all lending decsions being based centrally. This is no disrepect to those working on the frontline in High Street banks, but the fact is the banks now place more emphasis on sales skills than banking qualificaitons.

This scenario might have been relevant in the 70s, but certainly not now.

How true, my father, a retired nuilding society in his late 80's bemoans the standards of today's bank and building society managers.

He was used to taking a decision based on face to face discussions, his knowledge of underlying details and his experience, not based on a computer readout and a standardised "tick list".

He tells of occasions he was criticised for not extending loans, but where he stuck to his guns because he felt he amount being asked for was unrealistic compared to income and that changes in interest rates would put excessive pressure on the borrowers. His interest was with the borrower - because his personal feeling was that a debt was only worth creating if the borrower would be in a position to pay it back.

He was working before the building societies and banks became finacial corporations cross selling house insurance and other products and felt uncomfortable latterly as these products were sold to customers with, what he felt were sometimes underhand sales tactics. Now, though he is 88 and suffering from failing halth he never fails to be stirred when he talks with passion about the days when the local bank and building society manager were people who made real decisions and felt they stood for something inthe community.

mishabgt

There are a number of factors here which would affect the decision:
The fact that she is a "sweet elderly lady" is of no concequence.... age discimination and all that!

1. Why was she in hospital, and for how long? Could be she was in overnight because she drank too much and fell over. Could be she was in for mental assessment and that she would be safer in a home?

2. Why would the fact she was in hospital have made her behind in her payments? Has she not got them set up on a direct debit? Is this not something someone should be talking to her about?

3. How long has she been falling behind in her repayments that she is now being threatened with reposession? Is this something she has been ignoring, and therefore the hospital stay is not even relevant?

Without knowing ALL the details, I don't think you can really make an informed decision.

However, because I'm having a good day, I'd let the old dear have extra time.... BUT would make sure she spoke to someone about repayment plans and DIRECT DEBITS!

oleander_3

Presumably the bank has clear policy guidelines and Angela has her targets, so if she conforms to both, she can review the old lady's extension off her own bat, and no grounds for dismissal. If neither of the above apply, she can pass the case up to her boss to review. On a personal level, check if old lady has access to help from family and mention CAB.