MONEY MORAL DILEMMA. Should Angela give the old lady extra time to pay?

tallgirld

What is an elderly woman doing with a mortgage??

I certainly wouldn't put my job on the line no matter how old and sweet she is.

Anyway what kind of boss is that? I would make a formal complaint!!!!

He's taking the mick!!!!!

f4phixeruk

Hand file to Boss and say you sort it out. Was my first reaction. Then I thought about it.

Check Little old ladies file.
Has she got payment protection on her mortgage ? If so get in touch with insurers.

[This actually happened to me. was off sick for 6 months and even though i was on full pay, without the overtime, things were difficult. I went into bank and spoke to a under manager. I had been paying back my loan, but asked if there was any chance of a payment holiday. 'Adam' advised me after checking my file, that I had payment protection insurance. Phoned the insurance company, and eventually I got 5 months of payments back !!]

Then make an appointment to discuss with her and a relative [if that is allowed] her financial woes, possibly relative could help with getting in touch with DSS, and see if lady could be due some money from them.

As for threats from boss. Get in touch with her union rep. Then if things dont improve go off sick with stress. Management, higher than her boss MAY eventually start asking questions

airheadgreg

I hate to be cruel, but no I don't think Angela should give the old lady more time to pay if certain payments were stipulated in the morgage agreement. She may have been in hospital, but a relative could have looked for alternatives for her or she could have contacted the bank by phone herself.

And wait, a little old lady isn't going to be getting an income, and will be running from her pension or savings whilst getting NHS treatment. So if anything she'd have more money to spend as her food has been catered for...

From a business perspective, it's not exactly good business. Now if the client was someone younger, someone who is more likely to use the banks services in future (boosting the banks profits), then maybe. It would be upto Angela to assess whether a younger customer would cause this trouble again and if they'd be a return customer.

hundredk

Angela should do whatever she is paid to do. If her job involves making decisions about repossessions then she should make those decisions within the company guidelines. Even if she has discretionary powers, presumably such decisons are made on the basis of objective rather than subjective criteria such as how far behind, how much is owed, ability to catch up etc. What Angela should not do is base those decisions on how she perceives individuals.

Should she give extra time to pay? NO, the customer should get the same time to pay as any other customer would in the same financial position.

If the boss has a problem with Angela's performance s/he should meet with Angela and explain why her performance is below the expected standard (assuming it is) and give targets and timescales to improve.

hundredk

meher wrote: »

No. It would be unprofessional to go against their business protocol.

So true.

meher wrote: »

What Angela could do instead would be to advice her on looking for mortgage protection insurance, suggest she seeks free independent financial advise and also to refer the lady to local legal services offering free debt advise or similar consumer credit counselling centres.

Bit late to look for insurance after the event. Referrals to third parties offering debt advice would (presumably) not do anything to reverse the decision to repossess?.. but may help with the aftermath.

abrupt

Charity begins at home.
When Angela gets home she can send the "sweet old lady" a personal cheque.
I do not want her to put MY meagre savings at risk to salve HER conscience.
If her previous generosity, with my money, was sufficient to cause comment, the sooner she goes the better.
Whatever the faults of Building Societies, I prefer their rules to Angela’s off- the-cuff decisions about “sweet old ladies”.

What comes next?

He/She was a soldier, Angela is anti-war, request refused.

He/She was a soldier, Angela thinks they're ever so brave, request granted.

Best answer so far, "Pretend you have an easily feigned illness, steal your wages by making a false claim and leave your co-workers with more to do covering your absence".

Ebenezer_Screwj

The presumption here is that Angela has some kind of lending discretion, that of a loans officer maybe. The question has to be asked why an elderly customer has a mortgage, but that aside, customers of a lending institution should expect to pay back their loans in accordance with their terms and conditions, not at the whim of bank staff running their affairs like a social club. As there is a mortgage involved the bank is fully secured anyway and in the case of an elderly customer will get their money back sooner rather than later.
There is very little chance of the bank seeking a possession order in this case, Angela should ask her manager to see the customer himself.

kazrak

IainCMartin wrote: »

How true, my father, a retired nuilding society in his late 80's


ummm, what??????
speak sense, please!

kazrak

If she was very old, i doubt she would have a mortgage. If she was very old and had not been sold payment protection insurance, then the bank was surely at fault?
Let us assume that she was old and had a mortgage, it would have loads of equity and i do not think the bank would foreclose. But.....Angela's conscience aside, if you enter an agreement and cannot pay and did not take adequate steps to cover any shortfall, then you must face the real risk of losing your property.

Tough, but realisitic.

minimiser

Angela should expalain to her boss that on this occasion the backlash to the bank would be unpresedented. Save the harsh treatment to those young-uns who can bounce back!