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In the cold light of day, I have just read through her feedback profile and she seems quite trigger-happy with the neg/neutral buttons. With that in mind, I have sent her a message saying I'm sorry she's not happy with the trousers and I'm prepared to refund her the £3 purchase price and she can keep the bl**dy things.
I wouldn't refund and let her keep them. I'd ask her to return them at her own cost and you'll refund her £3.
If she negs you, just give a factual reply and point out that she's a bit trigger-happy. Everyone will see that she's at fault and not you.
I can't bear to see someone with this sort of attitude win!I let my mind wander and it never came back!0
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