Eon FixOnline 3 - what is the breakdown?

E.ON_Company_Representative:_Helena

If you look at the actual T&C’s you will see that it does say that discount is not applied to a final bill.

You receive terms and conditions when you come to us or switch tariffs.

You will however, receive the discount as normal if you are a house move customer and you are taking your supply with you, or the property is already supplied by E.ON.

Hope this helps.

Helena

paceinternet

Thanks for the reply Helena.
The FAQ item should provide that information, or state it is subject to the T&C with a link.
Have Eon been challenged about this through the ASA?

E.ON_Company_Representative:_Helena

Hi paceinternet :hello:

I can certainly put your suggestion forward about putting a link from the FAQ to the T&C's, as I think this is a good idea.

I don't think it's an issue for the ASA as the info we put in the FAQ is our choice. The FAQ function is just there to help if customers have a quick question, but this info does have to be in the T&C's, which it is.

Helena

1carminestocky

Sorry, Eon