Abbey Bank hardship help pls

Rich66

rscottw wrote: »

evening all just a bit of an update still no refund from shabbey irrational letter agreeing hardship 17th aug spoke to them daily since last monday promised calls back everyday (how many calls back do you think i got?).
last friday got told computer fault,monday got told that it was the adjudicator had forgotten to imput some data,tuesday got told would chase it and get back to me,wednesday told it had been escalated to a manager and i would definetly get a call today surprisingly no call so on too today the best yet rang at 4.50pm call answered security cleared complaint explained,put on hold by flustered bloke whilst he spoke to the adjudicator came back and said that the payment order had been sent so i queried about when this would hit my account as i had already told my mortgage company about this lump sum thus trying to ease the threat of repossession,he once again put me on hold whilst he spoke to a coworker to find out,guess what that unit is only open until 5pm and i was cut of automatically tried to ring back but got recorded message saying we are closed.
spoke to F.O.S. last thursday they have written to shabbey.

where do i go from here as customer services do not supply service to there customers any suggestions/addresses for chief exec to complain direct,tempted to ring watchdog !!

Hi, just read your thread. I had a massive problem with the Abbey last year when some fraud occured on my account ( not the same problem as yours i know, but caused a no money situation). Like you I found that the various depts within Abbey were slow, inefficient, did not communicate with each other etc. By chance a Chief Executive was on a local TV news programme and said how caring the Abbey was and how they looked after their customers. I had a guess at her e mail address, and to her credit replied within the hour to the e mail, and the situation which had been going on for about 10 weeks was sorted out in 48 hrs.
I'm not sure if I can put her e mail address on here, so PM me if you ike.

JudyMeg

Hi, Your post has depressed me ! I had a letter from Shabbey dated 02/09/09 confirming financial hardship and are going to repay me £1400+. Like you I have arrears on mortgage etc, looks like I'm gonna have to wait ages for my money, if your case is anythinh to go by!

natweststaffmember

JudyMeg wrote: »

Hi, Your post has depressed me ! I had a letter from Shabbey dated 02/09/09 confirming financial hardship and are going to repay me £1400+. Like you I have arrears on mortgage etc, looks like I'm gonna have to wait ages for my money, if your case is anythinh to go by!

Judy, be positive cos we will sort rscottw out and if the same happens to you we'll do the same. They can NEVER win until we know whether the bank charges test case issues have been fully resolved.

rscottw

well its now the 13th sept almost 1 month after abbey offered repayment and still no money fobbed off with false promise on friday again thanks shabbey irrational for your great help and understanding in this hard and stress ridden times.

natweststaffmember

rscottw wrote: »

well its now the 13th sept almost 1 month after abbey offered repayment and still no money fobbed off with false promise on friday again thanks shabbey irrational for your great help and understanding in this hard and stress ridden times.

Call them tomorrow and make sure you tell them that you can wait for them to pay up. Once they have then write to them about the cost of the phone calls

rscottw

phoned abbey again for the 9th time in 2 weeks promised would look into it but hey wow progress got a call back tell me another 2 days !!!!!!!!!!
so come wednesday i am gonna ring at 9am and not come off phone until i get a resolution almost 1 month now


also if anyone else wants to conact shabbey irrational complaints here is a direct number 01908680130

natweststaffmember

rscottw wrote: »

phoned abbey again for the 9th time in 2 weeks promised would look into it but hey wow progress got a call back tell me another 2 days !!!!!!!!!!
so come wednesday i am gonna ring at 9am and not come off phone until i get a resolution almost 1 month now


also if anyone else wants to conact shabbey irrational complaints here is a direct number 01908680130

Rscottw, please just contact the FOS and tell them cos this is simply ridiculous.

rscottw

the fos wrote to shabbey last week

legra77

Abbey finally paid up today. 24th Sept. My letter was dated 14th August. Useless. But got it in the end. Hope yiou get sorted rscottw.