Abbey Bank hardship help pls

rscottw

hi abbey have now sent us a letter agreeing financial hardship recieved letter 28th aug dated 17th aug still no refund paid into our account.spoke to complaints dept who "will" call me back with details.

anyone else been here and have any idea how long it takes ??
thanks

natweststaffmember

rscottw wrote: »

hi abbey have now sent us a letter agreeing financial hardship recieved letter 28th aug dated 17th aug still no refund paid into our account.spoke to complaints dept who "will" call me back with details.

anyone else been here and have any idea how long it takes ??
thanks

I know with RBS that they say 21 days but have they agreed to a specific amount(apologies if you have already said).

rscottw

hi yes to a specific ammount but no sign of the funds

legra77

rscottw wrote: »

hi yes to a specific ammount but no sign of the funds

Im having the same problem. My letter dated 14th August. Rang up 4 times now. All they say is 10 working days which is now passed for me. Supposed to be in the hands of a manager now, who conveniently was unavailable for me to speak with. Abbey complaints and customer service is a total shambles if you ask me. They now saying it should be in my account by end of the week. Won't hold my breath.

rscottw

3 calls to abbey now,promised call back non forthcoming just told it is with the charges team and they will contact them and get back to me............this is for just short off 2k which will reduce my mortgage arrears but how long can/will they drag this out?

natweststaffmember

legra77 wrote: »

Im having the same problem. My letter dated 14th August. Rang up 4 times now. All they say is 10 working days which is now passed for me. Supposed to be in the hands of a manager now, who conveniently was unavailable for me to speak with. Abbey complaints and customer service is a total shambles if you ask me. They now saying it should be in my account by end of the week. Won't hold my breath.

Please complain to the FOS not about the amount but that the timescale you were given and the length of time it has so far taken. Explain that it is(I am assuming) worsening your financial hardship situation.

natweststaffmember

rscottw wrote: »

3 calls to abbey now,promised call back non forthcoming just told it is with the charges team and they will contact them and get back to me............this is for just short off 2k which will reduce my mortgage arrears but how long can/will they drag this out?

If you have signed/agreed to something and they have failed on their timescale then complain to the FOS on the basis of how long it has taken and that it is worsening your financial hardship situation(and stress levels, I would assume as well).

rscottw

abbey tell me there has been a compute problem and the refund will be in my account in 5 to 7 days that is almost 4 weeks from the date of there original hardship letter .........wonder how many other people are affected by this shabbey abbey

rscottw

evening all just a bit of an update still no refund from shabbey irrational letter agreeing hardship 17th aug spoke to them daily since last monday promised calls back everyday (how many calls back do you think i got?).
last friday got told computer fault,monday got told that it was the adjudicator had forgotten to imput some data,tuesday got told would chase it and get back to me,wednesday told it had been escalated to a manager and i would definetly get a call today surprisingly no call so on too today the best yet rang at 4.50pm call answered security cleared complaint explained,put on hold by flustered bloke whilst he spoke to the adjudicator came back and said that the payment order had been sent so i queried about when this would hit my account as i had already told my mortgage company about this lump sum thus trying to ease the threat of repossession,he once again put me on hold whilst he spoke to a coworker to find out,guess what that unit is only open until 5pm and i was cut of automatically tried to ring back but got recorded message saying we are closed.
spoke to F.O.S. last thursday they have written to shabbey.

where do i go from here as customer services do not supply service to there customers any suggestions/addresses for chief exec to complain direct,tempted to ring watchdog !!

natweststaffmember

0845 600 6014
The above is the number I have for them. open from 9am to 5pm. Threaten them with the press if they do not sort it out that day. Tell them that your mortgage company cannot be kept waiting since they are starting to think you are lying to them.