Companies in Default/FSCS Claims - Picture, London Scottish, Twopart

Spud63

Longwood, I will write to Norton to see how things stand and keep you posted

pinknico

Financial Services Ombudsman.
http://www.financial-ombudsman.org.uk/

pinknico

Longword wrote: »

Hi All,

I am pleased Spud63 brought this to my attention.

I think my loan with Picture was through Norton Finance also and I wasn't sure where the claim should be directed! So I have already contacted the FSCS regarding the mis-sale of the single premium PPI with Picture and they have told me just recently that they are looking into my case but I still haven't received a complaints form yet (nearly 4 weeks now!).

Therefore do you think it's worth trying Norton Finance first even though the actually PPI was only ever discussed with Picture? I am not sure where this leaves me and whether many people of had much success claim against brokers under these circumstances?

Any help would be greatfully received.

Many thanks,
Longword

No harm in writing to Norton, will save time if the FSCS cant help.

gumbi

Guys,
Sick of being confused and blindsided so have gone to the horses mouth to try and get some clear info.....see email sent to deloitte's this morning:


Thank you for your prompt reply....having seen the forums on MoneySavingExpert.com I know that you must be inundated with emails and calls at the moment, especially since we appear to be so close to a resolution.

Whilst I understand that the FSCS would make final authorisation on any compensation payments I would expect that decision to be pretty much based 99.9% on the outcome of your assessment and I am still unclear as to what parameters you use to determine the validity of a claim. Clarification of these parameters would be very useful as I could then post them on the MSE website and maybe stem the tide of desperate people calling for an update!

Most people like myself have been waiting for nearly 2 years and, whilst we are not blind to procedure, the flow of information has been ‘patchy’ at best. I’m sure this is largely due to the fact that the FSCS have not dealt with PPI claims until now and needed to set precedent, however since Picture were declared in Default back in July we are still none the wiser when it comes to the status of claims which has led to much stress and heartache.

My own case not withstanding I wander if somebody at Deloitte’s could answer the following questions:

· What criteria do you use to during your assessment?
· Does your assessment of the cases determine their validity?
· Is there any particular order in which cases are assessed, (Ref Number, date etc..)

This simple information would go a long way to easing the minds of a lot of worried people, some of who’s very property is dependent on the outcome of these cases, so you can understand the need for far better lines of communication.

I would appreciate you replying in an equally prompt manner as you did to my previous email and many thanks in anticipation.

pinknico

dialysis wrote: »

Tee Hee :rotfl:I cant understand that either I would have thought theyd have faxed everything accross it takes minutes.another stalling tactic i think:mad:oh and what a suprise no cheque today

My children have leant to get out of the way, as Mummy sprints to the door when the Postman comes!:rotfl:

pinknico

Thank you Gumbi, I look forward to that reply.

di3004

Well done Gumbi..:T:T
This is appreciated very much by everyone thank you and we all look forward to you receiving the response, and posting it on here, that will be most helpful, cheers.:beer:

marshallka

pinknico wrote: »

On the 21st September 2009 I wrote to Picture complaining about the PPI (using Martin’s letter) and had a reply from them dated the 25th September saying they have passed my letter onto Norton Finance as they were the introducer and that this letter is their “Final Response”

They shouldnt have to write again.

Yeah, maybe you are right but I would certainly send another letter (just to be sure that you mean business) and then say your complaint stands of the date that Picture passed it over. You cannot trust these firms in anything.

marshallka

Spud63 wrote: »

Many thanks for your replies, Norton just passed me to Picture, they "Sold" me nothing, personally I feel its Pictures fault and they seem to be trying to pass the buck. Think I will write to Norton and see what they have to say.

Think this is the start of a long and rocky road !

Every single Norton Finance complaint on here has this problem whereby Norton state they were NOT involved and then if you take the complaint to the FOS, FOS have been telling people that they did not have jurisdiction over Norton until 2007 for some reason. I know of 4 complainers having problems with these but just a heads up here when you do complain to FOS, tell them Norton Finance are appointed representatives of Norton Insurance services Ltd and perhaps you could direct a complaint letter to Norton Insurance Services Limited too. I think they WOULD HAVE TO being Norton finances principals, accept complaints made against Norton FInance. This may save some time of waiting at FOS and Norton Insurance may sort. Just a thought.

gumbi

Has anyone seen the FSCS website today.....check out the news page about PPI