Natwest - ***** from Bristol Lending Centre

stclair

mrcol1000 wrote: »

Sadly some people are rubbish at their jobs. In those cases I ask to speak to a supervisior. As soon as you start getting angry with the person its best to ask to speak to a supervisior and start the coversation afresh. Also the supervisior will speak to the person afterwards as the first person you spoke to should been able to sort it without needing it to go up a level.

Normally if you ask for a manager the advisor is still listening to the call anyway :rolleyes:

At the end of the day the advisor will speak to you how you speak to them...

Kicking and screaming wont help theres a top tip be civil and youll get proper answers from the advisor plus they will be more willing to help.

Kavanne

stclair wrote: »

Normally if you ask for a manager the advisor is still listening to the call anyway :rolleyes:

I've been in jobs that when you ask for a manager there is another manager listening plus another advisor lol do you think 4 people are enough?

stclair

Kavanne wrote: »

I've been in jobs that when you ask for a manager there is another manager listening plus another advisor lol do you think 4 people are enough?

God that would mess up the AHT lol