Sky Navigator Remote Control for the Cost of a Phone Call (CLOSED)

paullwill8

Ordered mine 25th april it arrived today, 26th may.
Its about as long as my arm but what a post, brill, thanks again.

Nicholas

Ordered mine 24 April. Still waiting:mad:

tin

Also still waiting. I've a mind to reclaim the phone charges, after all the only reason I used their service was to get one of these

Nicholas

tin wrote:

Also still waiting. I've a mind to reclaim the phone charges, after all the only reason I used their service was to get one of these

I considered that one myself. Unfortuately, we will only run up further phone charges and get nowhere.

I notice that those that ordered several remotes have kept sensibly quiet.

tin

LOL! I've noticed that there's a shedload on ebay

I dunno I might just kick up a fuss on principle. I've started doing it in other areas recently and it's quite satisfying

Doddie

If your still waiting on your remote, the chances are your not going to get it without further action.
You need to contact CUSTOMER CARE... *NOT*... Customer Service.

Customer Service told me Customer Care don't take phone calls and also told me the offer was over-subscribed, and as the offer was 'subject to availabilty' i wasn't getting one.
Not happy with that, i set about finding a phone number for Customer Care....
the good folks in Digital Spy duly supplied..... after a 2 minute phone call i have been promised the remote is now in the post. Result!

The number to call is 02077053000, ask to be put through to customer care.
The lady i spoke to asked me how she could help, i told her the skykey number and how the order was confirmed but never arrived etc. After a short period on hold (presumably they can check skykey orders?) i was told they had one in stock and it'd be in the post asap.

If your interested in my post on digital spy you can find it here.....
http://forum.digitalspy.co.uk/board/showthread.php?t=401967

Apologies, i haven't got my head around the url wrapping on this forum, yet.

I hope this helps.

dollywops

Doddie wrote:

If your still waiting on your remote, the chances are your not going to get it without further action.
You need to contact CUSTOMER CARE... *NOT*... Customer Service.

Customer Service told me Customer Care don't take phone calls and also told me the offer was over-subscribed, and as the offer was 'subject to availabilty' i wasn't getting one.
Not happy with that, i set about finding a phone number for Customer Care....
the good folks in Digital Spy duly supplied..... after a 2 minute phone call i have been promised the remote is now in the post. Result!

The number to call is 02077053000, ask to be put through to customer care.
The lady i spoke to asked me how she could help, i told her the skykey number and how the order was confirmed but never arrived etc. After a short period on hold (presumably they can check skykey orders?) i was told they had one in stock and it'd be in the post asap.

I hope this helps.

I tried what you suggested and my Sky Navigator arrived whilst we were on holiday and my neighbour brought it in this afternoon.

Many thanks.

Nicholas

Well, I have just tried ringing customer care, and the line said "it was an extremely busy time" and try again later. Cut off. I was using call 1899 so I would not have minded waiting.:mad: :mad: :mad:

Still, I'm glad that those that "boasted" of making multiple orders have had enough sense to keep quiet.:eek: