O2 contract..phone upgrades...BIG RIP OFF!

Littlemiss27

Torby wrote: »

thanks Littlemiss 27...I can see where you are coming from...but....all providers have run out of 5800 stock in recent times....so they should all be issuing "new" stock...vodafone is one...and they include the a/v cable and stand....if anything then O2 have messed up by telling me what you get depends on your upgrade...

O2....scum...get your PAC...go somewhere else...get a better deal AND cashback

I can understand why you are upset at them but I can assure you that some retailers still have both. Have seen them with my own eyes.

Might be an idea to write/email O2 and outline your issues in a calm but firm manner and see what they can do to resolve them.

Torby

Littlemiss27 wrote: »

Might be an idea to write/email O2 and outline your issues in a calm but firm manner and see what they can do to resolve them.

I asked, why did I not get the stand or A/V cable...thats specific...this is the response

"Each upgrade offer differs from customer to customer"

which based on the question I asked, means, "depending on how we feel determines what bits you get"...I was specific in my question and named the missing parts....you can only make certain allowances for C/S stupidity..

esuhl

Torby wrote: »

"Each upgrade offer differs from customer to customer"

Good grief! What a shock! You mean... people negotiate their own deal and can either take it or leave it?! This social inequality must not be allowed, comrade!

Snakeeyes21

Does it really matter? Does not recieving a stand, an extra cable and a stylus really warrent getting your knickers in a twist?
you say its an upgrade which are usually refurb handsets and should just contain a handset, charger and cd software, anything more is a bonus.
Im sure o2 will be happy to lose you as a customer, you sound like the kind of person who constantly phones their customer services wasting their time.

ukbill69

see: http://forums.moneysavingexpert.com/showthread.html?t=1855709

mrochester

This is the standard kit for a Nokia 5800 as per the Nokia UK shop...

• 5800 XpressMusic with pen stylus
• Battery BL-5J
• High Efficiency Charger AC-8
• Music Headset HS-45, AD-54
• Connectivity Cable CA-101
• 8 GB microSDHC card MU-43
• Stylus plectrum in wrist strap CP-306
• User guide and Quick guide
• Mini DVD

baldude

mistysmoth wrote: »

That may have been a package exclusive to your network.

Above is the standard sealed box contents.

It should state on the box what should be included.

My network is o2 too..
ive got all above mentioned and an extra stylus and a pouch..
if you have not got them...then somebody DID nick it...
bear in mind mine was a refurbished phone and i only had paid 69.99 for it....i love it.

baldude

Torby wrote: »

Ok so here's a reply from O2 regarding an upgrade....the query wasn't about tariff....i'e' minutes or texts or internet....it was specifically about the accessories that come with the Nokia 5800 phone supplied in the upgrade...


"Each upgrade offer differs from customer to customer"

so obviously some ****er (rhymes with banker) decides what accessories to keep in the box...before it gets sent out...or in my case....takes some of the Nokia bits out....

Even with all the adverse publicity Vodafone have been getting here recently, I wish now I had changed to them from O2 and not stayed.


Why?....seeeemples as my meerkat friend would say......I would have got a better tariff, for txts , minutes AND internet....PLUS...I would have got ALL the accessories with the Nokia....and an even bigger PLUS...I would have got £90 for signing up with Vodafone through Quidco as a new customer....my daughter was right....missed out on a better deal....

:mad:O2....someone has nicked my Nokia accessories...thats right....O2 scum!:mad:

Lesson learned....most service providers are rubbish....so go for the one that gets you the best cashback through Quidco or TopCashback....because innevitably you'll not benefit staying where you are!

i would advise you drop an email to mathew.key@o2.com and wait for a week and see how the ball gets rolling.....