kitchen installation shock

black_taxi_2

ok---i will give you update/when things happen

i contacted consumer rights and they said there going to ask some direct questions and will reply too me

krystal-divination

black_taxi wrote: »

ok---i will give you update/when things happen

i contacted consumer rights and they said there going to ask some direct questions and will reply too me

Good let us know how you get on

good luck

CKdesigner

mwilletts wrote: »

OMG no company I have ever worked for has charged for measuring and I worked for a shed and a couple of independents...

Hi Mr M

We have on our website that we charge £100 planning fee. We use it as a discreationary fee. The way I see it - it takes a proper days work to go out measure, plan, prepare quote and present it all, so I think there is value to that service. We obviously refund this against the order as John Lewis do with their £50 planning fee.

AdrianW2

Where did you sign (at home or in the shop)?

If at home, did you pay on a credit agreement or credit card and, if so, were you told of the cooling off period?

black_taxi_2

credit card-shop-never told of cooling off period--said sale ends tues(today)had to be done by then.


basicly im angry-not being delt with honestly

thats the bottom-line for me

theres a couple other things he said--but im waiting for consumer rights to get back to me first

i feel stupid

DVardysShadow

CKdesigner wrote: »

Hi Mr M

We have on our website that we charge £100 planning fee. We use it as a discreationary fee. The way I see it - it takes a proper days work to go out measure, plan, prepare quote and present it all, so I think there is value to that service. We obviously refund this against the order as John Lewis do with their £50 planning fee.

Quoting is part of the normal suppliers commercial risk.

Meepster

CKdesigner wrote: »

Hi Mr M

We have on our website that we charge £100 planning fee. We use it as a discreationary fee. The way I see it - it takes a proper days work to go out measure, plan, prepare quote and present it all, so I think there is value to that service. We obviously refund this against the order as John Lewis do with their £50 planning fee.

I know some companies do it, just saying none I have worked for do and at £250 it is a plain rip off!!!

CKdesigner

DVardysShadow wrote: »

Quoting is part of the normal suppliers commercial risk.

Hi

I will quote free of charge if the customer brings in their own plans but if they want a design service then it is a service that we reserve the option to charge for.

CKdesigner

mwilletts wrote: »

I know some companies do it, just saying none I have worked for do and at £250 it is a plain rip off!!!

Yeah, £250 is way over the top especially when you think it isn't really a design service, its just the shed's way to get the customer to commit to a purchase before they do anything else.

Meepster

Couldn't agree more...