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Virgin media Whoops letter
:cool:Whoops letter from Virgin about mobile + broadband contracts
In Oct. 06 I changed my Virgin pay as you go to a sim only plus free broadband contract from Virgin. Today I received a letter from Virgin to say that the free broadband was only for one year and they had forgotten to charge me and from next month I will be charged £17.99 just for the broadband. I am very sure the limit of 12 month for free broadband was never mentioned in any of their literature and in fact when I tried to upgrade over a year ago I was told any change in my contract and I lose the free internet. Is this a case of mis-selling?
Can any one help with advice or have experience the same?
Regards,
ydarian
In Oct. 06 I changed my Virgin pay as you go to a sim only plus free broadband contract from Virgin. Today I received a letter from Virgin to say that the free broadband was only for one year and they had forgotten to charge me and from next month I will be charged £17.99 just for the broadband. I am very sure the limit of 12 month for free broadband was never mentioned in any of their literature and in fact when I tried to upgrade over a year ago I was told any change in my contract and I lose the free internet. Is this a case of mis-selling?
Can any one help with advice or have experience the same?
Regards,
ydarian
0
Comments
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Hi,
there's a discussion on this thread
http://forums.moneysavingexpert.com/showthread.html?t=18575550 -
Thanks, I have just found it.0
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