Aol Users out there?

alictait

mh1923 wrote:

I just called Aol to get my MAC, and they tried very hard to make me stay. Since my issue is that I hate the software, they can't tempt me, but they will definitely be open to your suggestions. Try saying "I can get X speed for £Y price from Z ISP, but since I've been with Aol so long, I'd like to give you a chance to keep my business."

-Michelle

Incidentally Michelle,

If you have a router that connects via a network port then you dont necassarily need to have the AOL software on your PC to utilise their connection, you can pick these up very cheaply nowadays.

Maybe another option.

HTH

Ali

alikat_3

gritts wrote:

I have just left AOL after 5 years - they make you jump through hoops to leave.

I had to speak to 3 different people (0870 costs) all with the same cheat sheet and the same offer to stay. It was better than the one I was on but AOL had become AOhelL for me so was desperate to leave.

I would urge anyone who has been with them a year to ring up and start voicing you intention to leave. I got a better deal each time and every year. Although to be honest i would just urge you to leave!

Customer service is the pits. Fair enough when it was free but they changed all that (even though most had signed up for a contract with a free phone number).

I think you make a very good point, I will be phoning them on Tuesday & ask that they phone me back, as my contract with them was for a free phone.

My daughter uses a Yahoo email address for everyone, this really is a very good idea, as many of us stick with an ISP because changing our email address is more difficult than changing our ISP. If you search their are many free email addresses you can use & some have great names.

ehosin

AOL have this (very well hidden) service known as BYOA or "bring your own access", which, for a monthly fee of £3.99, allows you to keep your AOL email address and access to the AOL software / channels etc. but use your own means of connection

So for those who want to take advantage of cheaper broadband providers, but dont want the hassle of switching email address, you could switch to a different provider and take out the BYOC. A typical example of this would be as follows

AOL Platinum 8 megabit £29.99 /month
vs
Be Unlimited 24 megabit £24.00 /month
+ AOL's BYOA £3.99
= £27.99/month for 24 megabit access (3x faster than AOL) for £2 cheaper!

hope this helps

kai666

ehosin wrote:

AOL have this (very well hidden) service known as BYOA or "bring your own access", which, for a monthly fee of £3.99, allows you to keep your AOL email address and access to the AOL software / channels etc. but use your own means of connection

So for those who want to take advantage of cheaper broadband providers, but dont want the hassle of switching email address, you could switch to a different provider and take out the BYOC.

hope this helps

don't suppose you have a link to BYOC do you?

gritts

alikat wrote:

I think you make a very good point, I will be phoning them on Tuesday & ask that they phone me back, as my contract with them was for a free phone.

If you can get them to call you back i'll be amazed!

I had an issue with my new ISP last week. I got in contact with them online and they rang me at the time they said they would.

The loss of your aol email address and all the bother to change it is one of the many ways they 'scare' you into staying. That's after they offer you a cheaper deal, warn you about how good it is to have unlimited download gb's (even though they will not tell you what you actually use), warn you about other customer services standards at other ISP's (HA HA), etc etc

Thank god i bit the bullet and set up new yahoo addresses. I'll never sign up to an ISP's email address going forward.

kai666

gritts wrote:

I have just left AOL after 5 years - they make you jump through hoops to leave.

I had to speak to 3 different people (0870 costs) all with the same cheat sheet and the same offer to stay. It was better than the one I was on but AOL had become AOhelL for me so was desperate to leave.

I would urge anyone who has been with them a year to ring up and start voicing you intention to leave. I got a better deal each time and every year. Although to be honest i would just urge you to leave!

Customer service is the pits. Fair enough when it was free but they changed all that (even though most had signed up for a contract with a free phone number).

you can ring aol customer services on 0117 919 1100, it's a bristol number so won't cost nearly as much as the 0870 number